Head of Account Management Portuguese Market

The Role

We are looking for a Head of Account Management to lead and scale our Account Management function for the Portuguese market as part of our Customer Experience (CX) organization.

Reporting to the Global Accounts Senior Director you will work closely with fellow Area Managers and cross-functional teams to design and execute strategic initiatives focused on upselling retention customer satisfaction and activation across our existing client base.

This is a hands-on leadership role for someone who thrives in a dynamic environment enjoys building high-performing teams and is motivated by turning customer insights and data into measurable business impact. You will play a key role in shaping how we grow long-term value with our customers while continuously improving processes performance and customer experience.

We are looking for a proactive leader who brings ownership strategic thinking and innovative ideas and who wants to make a tangible impact on both the business and the people they lead.

What will you be doing:

• Drive the achievement of NDR targets
• Hire and scale the team to support sustainable growth
• Ensure team KPIs are consistently met and tracked
• Translate customer feedback into actionable proposals for the Product team
• Continuously analyze data to optimize and evolve internal processes
• Support develop and motivate team members to maintain high performance

Your Profile

• 3 years of experience in a people management role
• Background in sales upselling or cross-selling
• Strong analytical and problem-solving skills
• Excellent interpersonal skills with the ability to influence and collaborate
• Fluent written and verbal communication skills in Portuguese and English
• Comfortable working in a fast-paced constantly changing environment
• Experience working with international teams
• Proven ability to manage and prioritize multiple responsibilities

About us

At Factorial were building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR finance and operations freeing teams from manual processes so they can focus on what really matters: leading growing and taking care of their people.
With over 1400 employees across 7 markets we serve 700000 users and are one of Europes fastest-growing SaaS companies backed by top-tier investors and proudly headquartered in believe in bold goals radical ownership and inclusive collaboration. If youre excited to shape the future of business management technology wed love to meet you.

Our Values

• We own it: We take responsibility for every project. We make decisions not excuses.
• We learn and teach: Were dedicated to learning something new every day and above all share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Perks of being part of our team

• High growth multicultural and friendly environment
• Alan private health insurance
• Healthy life with Wellhub (Gyms pools outdoor classes)
• Save expenses with Cobee
• Language classes
• Breakfast in the office and organic fruit
• Nora discounts
• Pet Friendly