TRAVEL AGENCY TEAM LEADER

Travel Agency Team Leader Awesome Vacations

We are seeking an experienced and dynamic Travel Agency Team Leader to join our growing team in Awesome Vacations. This role involves leading Travel Consultants and Tele Callers managing lead flow driving sales performance and ensuring exceptional customer service. The ideal candidate will play a key role in converting enquiries into successful bookings while maintaining high service and quality standards.

Key Responsibilities

Team Leadership & Supervision

• Lead manage and motivate a team of Travel Consultants and Tele Callers
• Allocate daily tasks leads and targets to sales and tele-calling teams
• Conduct regular team meetings to review performance targets and updates
• Foster a collaborative result-oriented and customer-focused work culture

Tele Caller & Lead Management

• Supervise tele callers handling inbound and outbound travel enquiries
• Ensure timely first calls follow-ups and proper lead tagging (Hot/Warm/Cold)
• Monitor call quality scripts and conversion effectiveness
• Prevent lead leakage by ensuring all leads are tracked and updated in CRM
• Train tele callers on packages destinations offers and objection handling

Sales & Revenue Management

• Drive achievement of sales targets and revenue goals
• Support the team in closing high-value and complex bookings
• Monitor and analyze sales performance metrics and conversion ratios
• Suggest improvements to pricing strategies offers and sales processes

Travel Planning & Customer Experience

• Oversee planning and execution of customized domestic and international itineraries
• Ensure accurate quotations itineraries and booking confirmations
• Handle client escalations special requests and service recovery when required
• Ensure smooth customer experience from enquiry to post-travel follow-up

Training & Development

• Develop and conduct training programs for sales executives and tele callers
• Enhance product knowledge destination expertise and selling skills
• Identify performance gaps and provide coaching and feedback

Vendor & Operations Coordination

• Maintain strong relationships with airlines hotels DMCs and vendors
• Coordinate with operations ticketing visa and accounts teams
• Ensure timely confirmations documentation and payment follow-ups

Marketing & Business Growth

• Support and implement marketing initiatives to promote travel packages
• Assist in handling leads from digital platforms campaigns and referrals
• Share market insights customer feedback and competitor analysis

Compliance & Reporting

• Ensure adherence to company policies SOPs and data confidentiality
• Maintain accurate records of leads bookings payments and reports
• Prepare daily and monthly MIS reports for management review

Requirements

• Proven experience in a Team Leader / Supervisor role within a travel agency
• Strong knowledge of travel products destinations and booking systems
• Experience managing tele callers and lead-driven sales teams
• Excellent communication leadership and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Strong problem-solving skills and customer-focused mindset
• Proficiency in CRM systems and travel agency software
• Bachelors degree in Business Hospitality Tourism or related field preferred
• Knowledge of marketing strategies and sales techniques is an added advantage