This is a remote position.
Philippine-based Filipino Applicants
SHIFT TIMES: 9 AM to 6 PM Philippine time Monday to Friday
- with possibility of covering UK and US shift as required
- Public Holidays may also be on-call as required
As a Cloud Support Engineer youll provide hands-on technical support in a healthcare environment working closely with experienced engineers to build skills across cloud platforms networking and enterprise IT support. This is a remote role with rotating shifts to support UK and Australian operations including scheduled weekends and public holidays.
Key Responsibilities
- Provide first and second-level IT support via phone email and remote tools
- Troubleshoot and resolve technical issues escalating complex cases when required
- Monitor and support cloud infrastructure backups and system performance
- Assist with basic network configurations (VPNs VLANs routing)
- Support telephony systems and IT equipment deployments
- Perform system updates patching and basic security monitoring
- Maintain clear documentation and contribute to process improvements
- Work alongside senior engineers on projects and ongoing learning initiatives
Requirements
- 13 years experience in an MSP or IT support environment is absolutely required
- Relevant IT qualification or hands-on support experience (help desk internship etc.)
- Basic knowledge of networking (TCP/IP DNS DHCP) and Windows environments
- Strong communication and customer service skills
- Eagerness to learn problem-solve and work in a fast-paced environment
- Ability to work independently and as part of a team
- Flexible availability for rotating shifts weekends and public holidays
Core Skills
- First and second-level technical support experience
- Problem-solving and analytical thinking
- Time management and organisational skills
- Basic cloud platform exposure (monitoring backups infrastructure support)
- Familiarity with remote support tools
- Documentation and process-following skills
- Team collaboration and adaptability in a fast-paced environment
Nice to Have (Not Non-Negotiable)
- Knowledge of VLANs VPNs routing and firewalls
- Experience with virtualization (VMware Hyper-V)
- Exposure to Linux environments
- Relevant IT certifications (CompTIA Microsoft Cisco)
Work Environment & Expectations
While this is a work-from-home position it is important to note that this is a full-time rolenot a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability just as you would in an office environment.
This role requires:
Discipline and commitment to set working hours (strict shift times not flexible)
Use of time tracking software during work hours
Active participation in team and client calls with your camera ON
Consistent availability and responsiveness throughout your shift
Treating this as a long-term full-time jobnot a side gig or freelance task
Payroll is processed bi-monthly.
Were looking for someone who values structure is dependable and thrives in a role that provides consistency and clarity. If youre seeking stability and a team that appreciates reliability wed love to hear from you.
Benefits
1. Monthly Salary: Php45000
2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippines public holidays
4. Probation: 6 months and after Probation
- 10 days annual leave credits
- 5 days of sick leave
5. HMO offered after 6-months probation
6. Eligible for 13th Month Pay after 30 days
7. Annual Salary Review
8. Laptop provided after 30 days
9. Permanent work-from-home role. You will have to use your own internet.
10. SHIFT TIMES: 9 AM to 6 PM Philippine time Monday to Friday
- with possibility of covering UK and US shift as required
- Public Holidays may also be on-call as required
Required Skills:
13 years experience in an MSP or IT support environment is absolutely required Relevant IT qualification or hands-on support experience (help desk internship etc.) Basic knowledge of networking (TCP/IP DNS DHCP) and Windows environments Strong communication and customer service skills Eagerness to learn problem-solve and work in a fast-paced environment Ability to work independently and as part of a team Flexible availability for rotating shifts weekends and public holidays Work Environment & Expectations While this is a work-from-home position it is important to note that this is a full-time rolenot a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability just as you would in an office environment. This role requires: Discipline and commitment to set working hours (strict shift times not flexible) Use of time tracking software during work hours Active participation in team and client calls with your camera ON Consistent availability and responsiveness throughout your shift Treating this as a long-term full-time jobnot a side gig or freelance task Payroll is processed bi-monthly. Were looking for someone who values structure is dependable and thrives in a role that provides consistency and clarity. If youre seeking stability and a team that appreciates reliability wed love to hear from you.
This is a remote position. Philippine-based Filipino Applicants SHIFT TIMES: 9 AM to 6 PM Philippine time Monday to Friday with possibility of covering UK and US shift as required Public Holidays may also be on-call as required As a Cloud Support Engineer youll provide hands-on technical ...
This is a remote position.
Philippine-based Filipino Applicants
SHIFT TIMES: 9 AM to 6 PM Philippine time Monday to Friday
- with possibility of covering UK and US shift as required
- Public Holidays may also be on-call as required
As a Cloud Support Engineer youll provide hands-on technical support in a healthcare environment working closely with experienced engineers to build skills across cloud platforms networking and enterprise IT support. This is a remote role with rotating shifts to support UK and Australian operations including scheduled weekends and public holidays.
Key Responsibilities
- Provide first and second-level IT support via phone email and remote tools
- Troubleshoot and resolve technical issues escalating complex cases when required
- Monitor and support cloud infrastructure backups and system performance
- Assist with basic network configurations (VPNs VLANs routing)
- Support telephony systems and IT equipment deployments
- Perform system updates patching and basic security monitoring
- Maintain clear documentation and contribute to process improvements
- Work alongside senior engineers on projects and ongoing learning initiatives
Requirements
- 13 years experience in an MSP or IT support environment is absolutely required
- Relevant IT qualification or hands-on support experience (help desk internship etc.)
- Basic knowledge of networking (TCP/IP DNS DHCP) and Windows environments
- Strong communication and customer service skills
- Eagerness to learn problem-solve and work in a fast-paced environment
- Ability to work independently and as part of a team
- Flexible availability for rotating shifts weekends and public holidays
Core Skills
- First and second-level technical support experience
- Problem-solving and analytical thinking
- Time management and organisational skills
- Basic cloud platform exposure (monitoring backups infrastructure support)
- Familiarity with remote support tools
- Documentation and process-following skills
- Team collaboration and adaptability in a fast-paced environment
Nice to Have (Not Non-Negotiable)
- Knowledge of VLANs VPNs routing and firewalls
- Experience with virtualization (VMware Hyper-V)
- Exposure to Linux environments
- Relevant IT certifications (CompTIA Microsoft Cisco)
Work Environment & Expectations
While this is a work-from-home position it is important to note that this is a full-time rolenot a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability just as you would in an office environment.
This role requires:
Discipline and commitment to set working hours (strict shift times not flexible)
Use of time tracking software during work hours
Active participation in team and client calls with your camera ON
Consistent availability and responsiveness throughout your shift
Treating this as a long-term full-time jobnot a side gig or freelance task
Payroll is processed bi-monthly.
Were looking for someone who values structure is dependable and thrives in a role that provides consistency and clarity. If youre seeking stability and a team that appreciates reliability wed love to hear from you.
Benefits
1. Monthly Salary: Php45000
2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippines public holidays
4. Probation: 6 months and after Probation
- 10 days annual leave credits
- 5 days of sick leave
5. HMO offered after 6-months probation
6. Eligible for 13th Month Pay after 30 days
7. Annual Salary Review
8. Laptop provided after 30 days
9. Permanent work-from-home role. You will have to use your own internet.
10. SHIFT TIMES: 9 AM to 6 PM Philippine time Monday to Friday
- with possibility of covering UK and US shift as required
- Public Holidays may also be on-call as required
Required Skills:
13 years experience in an MSP or IT support environment is absolutely required Relevant IT qualification or hands-on support experience (help desk internship etc.) Basic knowledge of networking (TCP/IP DNS DHCP) and Windows environments Strong communication and customer service skills Eagerness to learn problem-solve and work in a fast-paced environment Ability to work independently and as part of a team Flexible availability for rotating shifts weekends and public holidays Work Environment & Expectations While this is a work-from-home position it is important to note that this is a full-time rolenot a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability just as you would in an office environment. This role requires: Discipline and commitment to set working hours (strict shift times not flexible) Use of time tracking software during work hours Active participation in team and client calls with your camera ON Consistent availability and responsiveness throughout your shift Treating this as a long-term full-time jobnot a side gig or freelance task Payroll is processed bi-monthly. Were looking for someone who values structure is dependable and thrives in a role that provides consistency and clarity. If youre seeking stability and a team that appreciates reliability wed love to hear from you.
Job Location:
Monthly Salary:
Experience Required:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
