Engineering Manager, Traffic Management

Available Location: London UK or Lisbon Portugal- with the expectation of at least 2 days per week of in-office attendance.

Role Summary

The Traffic Management team is responsible for the systems that optimize the flow of traffic into through and from Cloudflares global network.

They dont just manage one products or customers traffic; they manage traffic for millions of customers from individual websites to major enterprises. This team is at the heart of Cloudflares mission to make the internet faster safer and more reliable.

Role Responsibilities

As an Engineering Manager in this group you will hire mentor and coach a distributed team of Software Engineers. You will play a key role in developing the team and shaping its culture and technical vision. This includes:

• Using tools and processes to convey project status and resolve blockages.
• Understanding technical implications of work in order to influence scope work across teams and help unblock projects.
• Taking responsibility for production services by organizing on-call rotations handling customer escalations and overseeing incident response and follow-up.

You will work closely with Product Managers and other Engineering leaders to communicate the vision prioritize the teams roadmap and achieve cross-functional objectives.

Because you and your team will be solving problems of massive scale and significance you are a growth-oriented individual who enjoys being outside of your comfort zone. You are comfortable in a fast-paced but sensible work environment. You value curiosity and empathy and lead with these values.

Role Requirements

Must-Have Skills

• 3 years experience as an Engineering Manager for a team of Software and Systems Engineers.
• Demonstrate a track record of managing a team including hiring onboarding and professional development. You inspire your team to reach higher. Youre as good as explaining why as you are how.
• Excel at planning and overseeing execution to meet commitments and deliver with predictability.
• Technical background in technologies such as Layer 3 and Layer 4 networking and HTTP TLS and CDN networks.
• Experience with monitoring alerting and debugging large-scale distributed systems.
• Experience implementing tools process internal instrumentation methodologies and resolving blockages.
• Experience participating in and/or managing an on-call rotation.
• Clarity in written and verbal communication.

Bonus Points

• Knowledge of TCP/IP and Internet routing.
• Systems-level programming experience in Go Python Rust C or C
• Knowledge of statistical-analysis techniques and control theory.
• Experience building tools and APIs.
• Experience with monitoring alerting and debugging large-scale distributed systems

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.