Head, Last Mile
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
This role will be leading and manging the last mile operations team to consistently achieve daily weekly & monthly operational goals. Also act as the key responsibility holder for last-mile and fleet unit economics maintaining tight control over operational costs and contributing directly to P&L performance cost optimisation and pricing-related decisions.
Key Responsibilities
- Effectively manage and communicate strategic objectives and operational initiatives supported by clear KPIs implementation plans targets and timelines.
- Drive continuous improvement of internal operational processes SOPs and workflows to improve efficiency reliability and scalability.
- Analyse demand and supply data to ensure adequate courier and fleet availability in line with delivery volume requirements.
- Hire train coach and monitor the performance and development of fleet and last-mile operations team members.
- Use operational and performance data to identify opportunities to improve delivery quality customer experience and courier engagement building a reliable and motivated last-mile workforce.
Key Result Area: Last Mile Strategy & Planning
- Develop and execute last-mile strategies aligned with business goals; plan delivery network coverage and capacity
- Outcome/Deliverable : Clear last-mile roadmap; scalable and efficient delivery network
Key Result Area: Operational Performance
- Oversee daily delivery operations dispatch routing and returns management
- Outcome/Deliverable : Oversee daily delivery operations dispatch routing and returns management
Key Result Area : Cost & Budget Control
- Manage operational budgets; monitor cost per delivery; identify efficiency improvements
- Outcome/Deliverable : Optimised cost per parcel and controlled operational spending
Key Result Area : Risk & Peak Management
- Plan for peak periods disruptions and operational risks
- Outcome/Deliverable : Business continuity and stable service during high-demand periods
Key Result Area : People Leadership
- Oversee workforce planning performance management & upskill of the team
- Outcome/Deliverable : Skilled productive and engaged operations workforce
Key Result Area : Customer Experience
- Manage delivery communications issue resolution and service recovery
- Outcome/Deliverable : Improved customer satisfaction and reduced delivery complaints
Requirements
- At least Bachelors degree in Logistics Supply Chain Management Transportation Business or related field.
- MBA or professional certifications (CSCP CLTD) will be an advantage
- 57 years of experience in logistics last-mile delivery or supply chain operations.
- Minimum 45 years in a senior leadership role managing large-scale in-house last-mile operations.
- Experience in e-commerce courier retail distribution or on-demand logistics is preferred.
- Strong leadership and team management capabilities.
- Deep understanding of last-mile KPIs routing fleet management and cost structures.
- Highly analytical with strong problem-solving and decision-making skills.
- Able to perform in fast-paced high-volume operational environments.
- Excellent communication and cross-functional collaboration skills
RM12000 - RM18000 a month
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
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About Company
Ninja Van is Southeast Asia’s leading logistics provider, with the highest service coverage over 6 countries in the region. Experience the joy of hassle-free deliveries by shipping with Ninja Van today.
