Senior Platform & Cloud Operations Engineer (1 year Contract)

WHAT YOULL DO: 

The Senior Platform & Cloud Operations Engineer will play a pivotal role in shaping the future of Indigos digital infrastructure by driving innovation reliability and operational excellence across our cloud and SaaS platforms. This role will lead the integration of modern cloud and SaaS solutions optimise cloud resource usage and ensure robust observability across systems that power Indigos omni-channel experiences.

In close partnership with engineering and technology peers the Senior Engineer will enable teams through seamless CI/CD tooling proactive monitoring and scalable platform administration. As a technical leader within the Digital team this role will champion a customer-first mindset by delivering resilient systems empowering teams to self-serve and ensuring the highest standards of performance and availability across Indigos digital ecosystem.

With a forward-looking approach this role will also contribute to Indigos evolving AI strategyensuring that infrastructure and platforms are ready to support intelligent automation data-driven insights and next-generation customer experiences powered by machine learning and AI-enabled services.

KEY PERFORMANCE METRICS

• Uptime and reliability of integrated SaaS platforms
• Azure cost optimization and budget adherence
• Mean time to detect (MTTD) and resolve (MTTR) incidents
• Coverage and responsiveness of monitoring and alerting systems
• CI/CD pipeline success rates and deployment frequency
• Internal team satisfaction with platform support and enablement

KEY ACCOUNTABILITIES

Functional

• Integrate SaaS applications with existing SaaS and Cloud platforms leveraging best practices for such things as cost security observability and reliability.
• Monitor and optimize Cloud resource usage for performance and cost efficiency.
• Administer New Relic to ensure comprehensive observability alerting and team enablement.
• Support CI/CD pipelines in TeamCity and Octopus Deploy including troubleshooting and automation.
• Maintain operational excellence across cloud and SaaS platforms.
• Ensure security best practices are observed throughout the build and deployment phase of the SDLC
• Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes
• Embrace and seek out technology that creates high tech and high touch solutions for Indigos customers
• Proactively identify and anticipate customer expectations and needs
• Challenge the status quo by consistently identifying areas for improvement diagnosing issues and working to resolve them

People

• Enable development and QA teams to self-serve through documentation tooling and training.
• Collaborate cross-functionally with product engineering and IT teams to align infrastructure with business needs.
• Mentor junior engineers and contribute to a culture of continuous improvement.
• Collaborate with others to drive flexible and iterative solutions quickly and easily
• Share technical knowledge with others and actively seek to learn from others
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Champion a DevOps mindset of shared responsibility automation and continuous delivery.
• Model Indigos beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning taking risks without the fear of making mistakes
• Embrace champion and influence change through your team and the organization

SCOPE

Reports to: Sr. Director Core Services & Architecture

Manager once Removed (MOR): VP Digital Technology & AI Digital Product Mgmt

KEY RELATIONSHIPS

Internal:

• Digital team including Development QA Architecture and Product Management
• Cross-functional IT partners including Service Desk SysAdmins DBAs IT Finance and Change Management
• Business partners including Marketing Retail Operations and Customer Service

External:

• SaaS vendors
• Cloud and Observability platform support teams
• Implementation partners and consultants

Qualifications :

Work Experience / Education / Certifications

• Bachelors degree in Computer Science Engineering or related field (or equivalent experience)
• 5 years in DevOps Cloud Engineering or Platform Operations roles
• Proven experience with Azure GCP and SaaS integrations
• Hands-on with CI/CD tools (TeamCity Octopus Deploy GitHub)
• Experience administering observability platforms (e.g. New Relic)
• Certifications in Azure/GCP or DevOps practices

Competencies / Skills / Attributes

• Strong scripting and automation skills (e.g. PowerShell Bash)
• Deep understanding of cloud cost management and optimization
• Excellent troubleshooting and incident response capabilities
• Strong communication and collaboration skills
• Self-starter with a continuous improvement mindset
• Ability to manage multiple priorities in a fast-paced environment

Additional Information :

At Indigo all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly fairly and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo Diversity Equity Inclusion and Accessibility are core to our values. We integrate these principles into our training policies and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences including but not limited to individuals who identify as BIPOC (Black Indigenous and People of Color) members of the 2SLGBTQIA community and persons with disabilities. If you require an accommodation during the recruitment process please contact Human Resources at

This posting is for a current opportunity within Indigo.

Remote Work :

No

Employment Type :

Full-time