Provisioning Coordinator

Northumberland - UK

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

To provide timely and competitive quotes for customer enquiries in relation to MAC (moves adds and changes) requirements for customers existing telephony set up.

Location: Prudhoe
Salary: 23809.50
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30

Key Responsibilities:

Task management.
Make welcome/confirmation calls and send confirmation e-mails.
Accurate input of order details onto all systems.
Liaise with customers/business and resellers partners regarding order queries/amendments.
Provide technical advice to customer/business partners/resellers and internal staff.
Placement of all order types on Daisy Central and other Portals.
Co-ordinate jobs with end users.
Deal with order rejections.
Liaise with customers and business partners to resolve issues and provide regular updates.
Raise and resolve provisioning escalations and faults.
Check all accounts are set-up and billing correctly.
Schedule and action all tasks to completion within specified timescales.
Follow all procedures and deliver high level customer service for maximum customer satisfaction.
Work towards set KPIs goals and objectives.
Ensure all systems are kept fully updated for each action and point of customer contact. Complete any required reporting.
Deal with internal queries as required.

Qualifications :

Excellent telephone manner.
Ability to manage own workload.
Previous experience of Microsoft packages.
A can do and positive attitude towards work and personal development.
Excellent communication skills both verbal and written

Additional Information :

What are the benefits of working at Daisy

25 days holiday bank holidays with an extra day for each year of service (up to 30 days!)
An extra day off on your birthday or if youre getting married
500 referral bonus bring great people get rewarded!

Exclusive Virgin Media and O2 staff discounts
Professional development training and support to help you grow
Eye care vouchers and discounted Medicash membership for healthcare savings
Sim deals for you and your family/friends
Exclusive discounts and savings at over 1200 retailers

Remote Work :

Employment Type :

Full-time

To provide timely and competitive quotes for customer enquiries in relation to MAC (moves adds and changes) requirements for customers existing telephony set up.Location: Prudhoe Salary: 23809.50Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30Key Responsibilities:Task management.Make welcome...

To provide timely and competitive quotes for customer enquiries in relation to MAC (moves adds and changes) requirements for customers existing telephony set up.

Location: Prudhoe
Salary: 23809.50
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30

Key Responsibilities:

Task management.
Make welcome/confirmation calls and send confirmation e-mails.
Accurate input of order details onto all systems.
Liaise with customers/business and resellers partners regarding order queries/amendments.
Provide technical advice to customer/business partners/resellers and internal staff.
Placement of all order types on Daisy Central and other Portals.
Co-ordinate jobs with end users.
Deal with order rejections.
Liaise with customers and business partners to resolve issues and provide regular updates.
Raise and resolve provisioning escalations and faults.
Check all accounts are set-up and billing correctly.
Schedule and action all tasks to completion within specified timescales.
Follow all procedures and deliver high level customer service for maximum customer satisfaction.
Work towards set KPIs goals and objectives.
Ensure all systems are kept fully updated for each action and point of customer contact. Complete any required reporting.
Deal with internal queries as required.

Qualifications :