Director of Safety & Security

$75000.00- $85000.00 annually based on previous experience and education.

At the Rimrock safety and security are more than operational responsibilities they are a promise to our guests colleagues and community. As Director of Safety & Security you will lead all aspects of security emergency response loss prevention fire safety and first aid programs ensuring every guest and team member experiences a safe welcoming and secure environment. This is a role for a strategic leader who thrives in fast-paced high-standard environments and can combine technical expertise with strong operational oversight.

Key Responsibilities

Leadership & Team Management

• Lead and manage the Security Department including recruitment training scheduling payroll and performance management.
• Inspire and develop a high-performing security team focused on safety prevention and exceptional guest service.
• Conduct ongoing coaching training and performance evaluations to ensure team excellence and growth.

Operational Oversight & Risk Management

• Oversee day-to-day security operations including incident reporting guest or staff escorts cash transfers and lost & found protocols.
• Develop implement and enforce SOPs for handling emergencies intoxicated guests theft and other critical situations.
• Manage hotel emergency response plans including fire first aid wildlife encounters and business continuity.
• Act as liaison with external emergency services including fire departments police and Parks Canada wardens.
• Ensure all security systems key card access and locks (VING system) are maintained and functional.

Safety Fire and First Aid Programs

• Oversee and coordinate first aid programs emergency drills and staff training exercises.
• Maintain compliance with Alberta and federal safety regulations including HACCP and fire protection systems.
• Chair the Rimrock Health & Safety Committee guiding all hotel leaders on security and safety protocols.

Financial & Administrative Management

• Develop and maintain the Security Department budget including purchasing emergency and operational equipment.
• Liaise with controllers insurers and guests to manage incident follow-up and potential claims.
• Maintain accurate records inventories and reports to ensure transparency and accountability.

Guest Experience & Culture

• Ensure every guest interaction reflects professionalism courtesy and a sense of safety.
• Lead by example to cultivate a culture of vigilance responsiveness and trust across the property.
• Identify risks proactively and implement solutions to prevent incidents before they occur.

Qualifications :

What You Bring

• Minimum 5 years of experience in security with at least 2 years in a senior leadership role.
• Clear criminal record and valid Alberta Security Services License.
• Current certificates in Standard First Aid with CPR C AED and Oxygen administration.
• Valid Alberta drivers license with clean abstract.
• Strong analytical and technical skills including knowledge of emergency response fire alarm systems and business continuity planning.
• Experience leading teams in high-pressure fast-paced environments with a focus on guest service and safety.
• Calm confident and professional demeanor capable of resolving conflict and managing critical incidents.
• Proficiency in Microsoft Outlook Word and Excel.

Bonus if You Bring

• Experience in luxury hotel or resort environments.
• Proven ability to implement advanced safety loss prevention and emergency programs.
• Knowledge of wildlife management and property-specific safety initiatives.
• Experience managing budgets and security technology systems.
• Strong interpersonal skills and experience liaising with government or emergency agencies.
• Track record of mentoring and developing high-performing security teams.

Who You Are

Youre strategic disciplined and results-driven.
A natural leader with high standards and a strong sense of accountability you thrive in environments that demand precision foresight and decisiveness. You take initiative manage multiple priorities and can anticipate and mitigate risks before they arise. You combine technical expertise with operational leadership ensuring safety security and trust for everyone on property.

Lead with vigilance. Protect with purpose. Stay moved.

Physical Demands

• Continuous standing and walking for long periods.
• Frequent bending reaching and climbing stairs.
• Ability to lift and carry up to 22 lbs / 10 kg frequently and up to 50 lbs / 23 kg occasionally.
• Ability to respond quickly to emergencies in a variety of conditions including outdoor and inclement weather.
• Ability to work shifts including nights weekends and holidays as required.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information :

Job Perks & Benefits:

• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff Lake Louise Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.

Apply Today: Whether youre just starting your journey or seeking your next adventure wed love to hear from you. Explore current opportunities and discover what it means to be a Heartisan at .

Were committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process please reach out confidentially at and well work with you to ensure your needs are met.

At Rimrock Banff we believe that diversity makes us stronger and inclusion moves us forward.

Our team is made up of individuals from across the globe each bringing their own culture perspective and a place as naturally diverse as Banff National Park its only fitting that our workplace reflects the same richness.

Whether youre on shift or in staff housing we want every Heartisan to feel seen valued and free to be fully themselves regardless of race culture gender identity religion abilities sexual orientation or age.

Inclusion isnt a box we check its a value we live. And while were proud of our progress we know theres always more to learn more ways to grow and more voices to elevate.

Together we build a workplace where belonging isnt just possible its expected.
Be you. Be bold. Stay moved.

Remote Work :

No

Employment Type :

Full-time