Customer Engagement Applications Engineer(ECI Apps Project Lead)
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Job Location:
Taichung City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
Job Description/Preferred Qualifications
Acts as the single technical contact for both internal and external stakeholders providing applications support and leading customerfacing projects for ECI/KLA products. Serves as the technical bridge between customers sales product teams and R&D to ensure successful product adoption and timely issue resolution.
Key Responsibilities:
- Lead customer engagement projects from product introduction and demo arrangement to technical requirement alignment and acceptance issue escalation.
- Deliver applications support including product demonstrations customer training troubleshooting and onsite implementation.
- Assess customer needs define technical requirements and prepare product specifications in collaboration with sales and product teams.
- Attend customer meetings understand customer process requirements and address technical questions effectively and professionally.
- Evaluate customer problems escalate issues to R&D/Engineering and drive followups on resolution.
- Provide technical guidance to team members and coordinate workloads across multiple customer requests.
- Maintain clear communication with internal and external stakeholders to ensure smooth and efficient project execution.
- Report regional requirements and field updates to the product division.
- Provide necessary logistic support to all division supports.
- Travel to customer sites as required.
Minimum Qualifications
- 5 years of related applications or technical engineering experience.
- Strong technical analytical and problemsolving skills.
- Effective communication and customerfacing skills.
- Ability to work independently and manage multiple tasks simultaneously.
We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Required Experience:
Senior IC
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen. Who are we? We research, develop, and manufacture t ... View more
