GDS ConsultingServiceNow Manager

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

EY Technology Consulting ServiceNow Capability Development Manager
Location: Taguig City Metro Manila Philippines

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Job Summary:
We are seeking a dynamic and experienced ServiceNow Capability Development Manager to join our team at EY GDS. The primary role of this position is to drive the development and enhancement of ServiceNow capabilities within the organization by teaching fresh graduate students who are new joiners at EY GDS spanning across various locations. The Capability Development Manager will also manage and run the ServiceNow GDS Academia program collaborate with university partners upskill existing ServiceNow developers conduct training sessions and stay current with the latest ServiceNow trends and releases.

Key Responsibilities:
1. ServiceNow Academia Program:
Run and manage the ServiceNow GDS Academia program for undergraduates from EY GDS University partners.
Develop and manage curriculum perform assessments and collaborate with external universities to plan and execute the program.
Provide hybrid teaching (combination of online and in-person sessions) to fresh graduates across different GDS locations (India Philippines Poland Mexico).
2. Capability Development and Upskilling:
Conduct regular training sessions workshops and brownbag sessions to keep the team updated on the latest ServiceNow trends and releases.
Upskill existing ServiceNow staff developers to acquire new skills and proficiency in different ServiceNow product modules.
Build Centers of Excellence (COEs) in various ServiceNow modules.
Increase certification rates and manage overall certification and capability targets for the team.
3. Client Engagement and Support:
Support pursuits orals and client demos as a subject matter expert in ServiceNow.
Assist in preparing and presenting technical content during client engagements.
4. Continuous Learning
Stay current with the latest trends updates and releases in the ServiceNow ecosystem.
Share insights and knowledge with the team to ensure they are informed about new features and best practices.
5. Industry Collaboration and Initiatives:
Work with ServiceNow and other external parties on industry-related initiatives.
Collaborate with ServiceNow on joint projects events and programs to enhance EY GDSs presence and capabilities in the ServiceNow ecosystem.

Qualification:
Minimum of 5 years of experience in ServiceNow development.
Strong presentation and planning skills with a passion for teaching and mentoring.
ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
At least 2 ServiceNow Implementation Specialist certifications (preferred but not mandatory).

Skills and Attributes:
Excellent communication and interpersonal skills.
Ability to work collaboratively with teams across different locations and cultures.
Strong organizational and project management skills.
Innovative mindset with the ability to develop creative solutions for training and development.
Benefits:
Competitive salary and benefits package.
Opportunities for professional growth and development.
Collaborative and inclusive work environment.
Chance to work with a global leader in consulting services and innovative solutions.

What working at EY offers

At EY were dedicated to helping our clients from startups to Fortune 500 companies and the work we do with them is as varied as they are.
You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus we offer:
Support coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way thats right for you

About EY

As a global leader in assurance tax transaction and consulting services were using the finance products expertise and systems weve developed to build a better working world. That starts with a culture that believes in giving you the training opportunities and creative freedom to make things better. Whenever you join however long you stay the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people well make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above please contact us as soon as possible.
Join us in building a better working world.
Apply now!

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.