Senior Manager, Program Management (Selection Design)

Taipei City - Taiwan

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices Rocket Oversea which offers free international delivery on millions of best-selling products from Korea the U.S. and beyond.

We are looking for talents to help us lead Coupangs expansion in Taiwan. This is an exceptional opportunity to become a part of Coupangs growth in Taiwan and create a world where our customers wonder How did I ever live without Coupang

Position : Senior Manager Program Management (Selection Design)

We are looking for a seasoned leader to partner closely with our Business Development team to build programs and methodologies focused on Buyability and Selection Quality. This individual will be responsible for working cross-functionally across various stakeholders including; product teams engineering teams catalog teams and various business leaders. This role requires an individual with excellent attention to detail a knack for operational process planning analytical capabilities and strong business acumen. Additionally this candidate will be a self-starter comfortable operating in ambiguous environments and will own working with multiple operational processes across a wide range of stakeholder teams. The candidate will have a successful track record of collaborative relationship building program and project management experiencing leading projects and reporting and analysis capabilities.

What will you do

Create scalable and automated solutions for end-to-end management of new programs in partnership with various internal teams. Develop SOPs for manual management where automation is not possible.
Drive improvement in operational performance and lead projects in a wide range of topics and initiatives to further expand our business and enhance both our customers and partner teams experience.
Clearly communicates goals roles responsibilities success metrics and desired outcomes to cross functional-project teams and program stakeholders.
Determines and monitors project / program schedules progress and risks to ensure results are delivered on time. Maintains adjusts and updates project plans as needed and works with appropriate business partners to develop and collect performance metrics.

Essential Qualifications:

7 years of experience in management consulting business operations program management or e-commerce
General problem solver with strong strategic thinking and analytical skills who can deep dive into different problem domains
Business experience project/ program management operations or customer service within eCommerce
Fluent in English
Ability to adapt to fast-changing environment
Ability to work independently and within a team
SQL and Tableau experience are strongly preferred

Recruitment Process

Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview Offer
The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

This job posting may be closed prior to the stated end date for application if all openings are filled.
Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Required Experience:

Senior Manager