CCSS Senior Team Manager
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Job Location:
Taipei City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
International Wealth and Premier Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking to become one of the worlds largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth ranging from personal banking for individuals and families through to business owners investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts credit cards personal loans and mortgages as well as asset management insurance wealth management and private banking that best suit our customers needs.
Report to :VP Contact Centre
People Manager: Yes
- The job holder is responsible for complex product type multiple products cross selling to cater for customers needs ;and also trained and certified to handle a wide variety types including Premier and Sales calls.
- Responsible for leading coaching motivating and developing a team of 12-14 Contact Centre service agents in inbound and outbound with highly regulated and complex contact centre environment servicing various products and propositions.
- Delivers upon quantitative and qualitative key performance indicators in line with business strategies and regulatory requirements adhere to local regulations and programs around Treating Customer Fairly by need based.
- University graduated or above.
- Two to Five years experience in managing a team through coaching mentoring developing and motivating others.
- Open to working flexible shifting schedules.
- Ability to work in a high-volume fast paced environment is required.
- Can use their own initiative with the ability to focus on the important details to deliver a high-quality professional service.
- Excellent communication skills.
- Problem solving and decision making skills.
- Have a positive can do attitude with a desire to get things right first time every time and works around limitations.
- Fluent in Chinese and English.
- 信託證照
- 初階外匯人員
- 銀行內控內稽
Applicants passing resume screening will be notified for interview and next steps. There will be no further notification or message for applicants either not qualifying for or not being selected for the position applied.
Required Experience:
Manager
Key Skills
- Omnigraffle
- Technical Project Management
- Financial Services
- Growing Experience
- Database Development
- Management Experience
- Interaction Design
- Tableau
- Restoration
- Operations Management
- Big Data
- Alteryx
About Company
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.
