Front Office Manager
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Job Location:
Wichita, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Summary
The Front Office Manager is responsible for overseeing all front desk operations to ensure exceptional guest service efficient daily operations and strong team performance. This role leads the front office team in delivering Hamptonality service standards while maximizing guest satisfaction brand compliance and operational efficiency.
Key Responsibilities
Guest Experience & Service Excellence
- Lead by example in delivering Hampton Inn & Suites service culture and Hilton brand standards
- Ensure consistent execution of guest arrival departure and service recovery processes
- Resolve guest concerns promptly and professionally ensuring high satisfaction scores
- Monitor and improve SALT/Guest Satisfaction metrics and online reputation
Front Office Operations
- Oversee daily front desk operations including check-in check-out reservations and billing
- Ensure accurate room inventory management and coordination with housekeeping
- Monitor cash handling night audit processes and daily financial controls
- Maintain compliance with brand standards SOPs and safety/security procedures
Team Leadership & Development
- Recruit train schedule and supervise front office team members
- Conduct performance coaching evaluations and disciplinary actions as needed
- Foster a positive accountable and guest-focused team culture
- Ensure staffing levels align with occupancy and business needs
Financial & Administrative Oversight
- Control labor costs while maintaining service standards
- Assist in budgeting forecasting and expense management for the front office
- Review daily reports revenue statistics and operational KPIs
- Support upselling initiatives including Honors enrollment room upgrades and add-on services
Collaboration & Communication
- Work closely with Housekeeping Maintenance and Sales to ensure seamless operations
- Communicate daily priorities VIP arrivals group needs and service recovery follow-ups
- Act as Manager on Duty as scheduled
Qualifications
- Minimum of 23 years of hotel front office or supervisory experience (Hilton experience preferred)
- Strong leadership communication and guest-service skills
- Proficiency with hotel PMS systems (Pep experience preferred)
- Working knowledge of labor management cash handling and night audit procedures
- Ability to work flexible schedules including nights weekends and holidays
Required Experience:
IC
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
One of the premier hotel management companies, StepStone exists solely to enhance the value of our clients’ assets. Click here to learn more.
