Helpdesk Engineer Level 1

Graduate Helpdesk Engineer (Level 1)

Hybrid preference to candidates located in Adelaide SA

Full-time Graduate / Early Career Opportunity

Eligibility: Must be legally allowed to work in Australia preference to candidates with at least PR or Australian citizenship.

Are you a recent IT graduate (or about to graduate) looking to start your career the right way

At Wild Tech we help businesses thrive through smart reliable technology and were growing our Managed Services team. Were on the lookout for a Graduate Helpdesk Engineer whos eager to learn loves helping people and wants hands-on experience in a real-world MSP environment.

If youre passionate about IT customer service and continuous learning this is a great opportunity to build a strong foundation for your tech career.

View more information on our website:

About the Role

As a Graduate Helpdesk Engineer youll be the first point of contact for our clients providing friendly and professional Level 1 IT support remotely via phone email and our ticketing system.

Youll be supported by an experienced team receive ongoing training and gain exposure to a wide range of technologies while learning how a modern Managed Services Provider operates.

What Youll Be Doing

Respond to incoming client support requests via phone email and ticketing system

Acknowledge and respond to issues within 15 minutes to meet SLA requirements

Troubleshoot and resolve common Level 1 IT issues remotely

Accurately document tickets troubleshooting steps and resolutions

Deliver a positive customer-focused support experience

Contribute to knowledge base articles and internal documentation

Participate in training mentoring and continuous improvement initiatives

What Were Looking For

Recent graduate in IT Computer Science or a related field

Strong communication skills and a customer-first mindset

Genuine interest in technology and problem-solving

Willingness to learn take feedback and grow your skills

Good organisational and documentation habits

Ability to work remotely and manage time effectively

Familiarity with ITSM tools (e.g. Jira) is a bonus not essential

Qualifications & Experience (Preferred Not Essential)

Bachelors degree in IT Computer Science or related discipline

Some experience in a customer-facing or technical role (retail hospitality tech support computer repair etc.)

Entry-level certifications such as CompTIA A

Interest in working towards Microsoft certifications (Modern Work Infrastructure Security)

Why Start Your Career at Wild Tech

Supportive and approachable team culture

Structured learning and real hands-on experience

Exposure to a wide range of clients and technologies

Strong foundation for long-term career growth in IT and Managed Services

Australian-owned MSP with a focus on quality and people

To embark on an exciting career at Wild Tech send your CV through to or apply directly through this job board