Payroll SMO Senior EY Global Delivery Services

Buenos Aires - Argentina

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Each client is referred to as an engagement and the GCR is responsible for implementing the integrated service delivery model and subsequent delivery of services as per the service level agreements. Globally tax and accounts preparation activities are conducted mostly in the local countries and hence requires a wide network of EY professionals to work together to deliver to the client expectations. The GCR professional will be with the EY global network to ensure clients compliance and reporting obligations across the globe are met on time.

Job purpose:

Engagement Management aspects:

Handle a portfolio of GCR clients and a team of staff and advanced analysts
Partner with Global Engagement leadership to provide central management for medium to large engagements
Point of contact for service delivery and issue resolution for work delivered from global talent hub
Highlight issues & risks to global engagement leader and participate in the mitigation plans
Work with multiple teams across the GCR network to ensure smooth delivery of GCR engagements
Participate in client calls to provide status update of the engagement
Understand client requirements and ensure engagement processes meet requirements
Design and develop new processes that can increase the scope of GCR GCS
Participate in business development activities network with GCR country teams and promote usage of global delivery services
Apply project management concepts to engagements in the portfolio are delivered well
Monitor and control engagement and people issues in a mature manner
Identify service delivery and process gaps which can be fixed to improve service delivery
Consult with offshore teams on best practices for engagement set up and management
Accountable for the customer satisfaction scores of the portfolio

People aspects:

Manage performance by sharing knowledge conducting training & assisting with problem solving
Provide staff and advanced analysts with feedback; complete periodic performance reviews and appraisals
Responsible for career development mentoring retention and knowledge gaps for team.
Providing guidance to Counselees in developing career performance goals and monitoring those goals throughout the performance year
Leading in designing developing and implementing operational excellence projects
Ensuring a positive work environment for the team

Technical skills requirements:

We are looking for candidates with the following:

6 years of total work experience with at least 2 years of team leading experience
Understanding of backend financial processes and project management
Bachelors or Masters degree
Experience in working in a multi-cultural and team environment

You will need to:

Have excellent interpersonal influencing and coaching skills
Demonstrated team and performance management; exposure to direct interaction with clients.
Demonstrate strong organizational skills and structured thinking abilities
Experience in client management exposure to working in a changing and ambiguous environment
Be proficient in Word/PowerPoint/Excel - working knowledge of MS office

Required Experience:

Senior IC