Care Team Lead

Job Description:

The Care Team Lead plays a key role in maintaining high standards of care ensuring caregiver and client satisfaction and supporting the overall operations of the home healthcare agency. This position combines direct care duties with leadership responsibilities including quality assurance caregiver support and administrative tasks. The Care Team Lead will be an adaptable knowledgeable empathetic and organized individual who thrives in a fast-paced environment and is committed to excellence in home care delivery.

This position will be on a part time basis (15-30 hrs per week) as the schedule is flexible and tied to fluctuating workloads peak periods or specific operational requirements. This position will compensate at $19-$22 per/hr.

Key Responsibilities:

Client & Caregiver Support

• Perform all duties expected of a Home Health Aide/Caregiver during direct care.
• Introduce clients and caregivers at start of care to ensure a smooth transition.
• Conduct scheduled check-ins to assess care quality and satisfaction.
• Monitor and support care plan implementation; adjust as client needs evolve.
• Provide real-time feedback coaching and on-the-spot training during visits.
• Maintain understanding of caregiver strengths availability and assignments.
• Assist with caregiver schedules shift confirmations clock-ins/outs and coverage.
• Cover open shifts as needed or directed by management.
• Provide input for caregiver performance evaluations and development.
• Recognize caregiver contributions birthdays and positive client feedback; maintain Caregiver Incentive programs.
• Support continuous education by assisting with in-person training alongside the Admin Team.

Quality Assurance & Oversight

• Conduct in-home visits to ensure compliance with care standards and protocols.
• Identify and report issues or deviations from care plans to management.
• Ensure caregivers follow procedures especially for specialized care (e.g. dementia mobility medical equipment).

Administrative & Office Duties

• Answer incoming calls and assist with client caregiver and general inquiries.
• Support intake/onboarding by preparing files scanning filing and maintaining accurate records.
• Assist with marketing and caregiver engagement projects such as newsletters flyers and recognition.
• Support HR with interviewing and onboarding new caregivers as needed.
• Maintain office operations including lead intake/follow-up file management and communications.
• Complete required documentation accurately and timely.
• Perform other duties as assigned by management.

Skills & Qualifications

• High school diploma or equivalent; college coursework or certifications in healthcare- such as CNA or HHA preferred.
• Minimum two (2) years of experience in home healthcare with prior experience in a caregiver or supervisory role.
• Familiarity with dementia care medical terminology and basic medical equipment.
• Strong organizational and multitasking abilities.
• Professional calm demeanor in high-pressure or emergency situations.
• Effective written and verbal communication skills.
• Computer proficiency: scheduling software Microsoft Office digital filing systems texting and mobile apps.
• Reliable transportation and willingness to travel locally as needed.

Work Environment

• Hybrid role with both office-based and field-based responsibilities
• Must work well in a collaborate team environment

• Occasional evenings or weekends may be required to support client care including covering or filling shifts and answering calls from prospective clients.

Physical /Environment Demands:

• Sitting standing bending reaching stretching stooping walking climbing stairs and moving intermittently during working hours.
• Must be able to lift at least 50 lbs.
• Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
• Must be able to properly operate office equipment.
• Must have a valid drivers license and reliable transportation.
• Must be able to maintain verbal and written communication with co-workers leadership team supervisors clients family members vendors and all business associates within or outside the agency.
• All the above demands are subject to the ADA requirements

Senior Helpers North Metro Company Culture

As part of a franchise system that is the first and only national home care provider to receive certification as a GREAT PLACE TO WORK Senior Helpers North Metros culture is based on strong core values recognition of achievements and take pride in our team oriented and inclusive work culture and we recognize the work we do makes a difference in our Helpers North Metro serves clients in Andover Anoka Blaine Coon RapidsChamplin Circle Pines Elk River Ham Lake Lino Lakes Otsego and Ramsey.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.