CCS Caseworker

1. Explains program eligibility policies and other information to clients/family members healthcare providers school nurses/officials CenCal Health and the public.
2. Process new referrals authorization requests and reports.
3. Interviews potential client/family members to determine financial/residential eligibility; determines fees in accordance with State guidelines.
4. Refers family to Department of Social Services for Medi-Cal application when appropriate.
5. Enters required and appropriate case notes into the State database.
6. Communicates case closures and impending case closures to all parties involved.
7. Receives authorizations/denials; notifies families and providers of coverage status.
8. Maintains ongoing communications with all clients/families in compliance with case management criteria.
9. Opens closes and denies cases as appropriate and communicates outcomes with the appropriate parties of case status.
10. Consults with other program staff regarding cases as appropriate.
11. Answers the telephone provides information takes messages and/or directs calls as appropriate.

1. One year of experience providing client services or clerical support in a medical or social service setting; OR
2. One year of experience performing duties equivalent to Health Services Aide or Social Service Case Aide with Santa Barbara County; OR
3. A combination of training education and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

Additional Qualifications:

• Possession of a valid California Class C Drivers License may be required for some positions in this class.
• The ability to read write and converse fluently in English and Spanish is Preferred.
  1. NOTE: You must self-certify on the application form that you are fluent in English and Spanish. Hiring departments may test you on your fluency. If you do not demonstrate sufficient fluency your name may be withheld from future certifications or removed from the employment list in accordance with Civil Service Rule 7.

Knowledge of: standard office practices and procedures; recordkeeping; interviewing techniques; standard English grammar and usage; and basic medical terminology.

Ability to: gather record and evaluate information; learn CCS program guidelines and procedures and related medical terminology; learn applicable medical specialties and related health providers; interpret and apply guidelines; organize and prioritize work; perform highly detailed work with accuracy; prepare correspondence and chart documentation; maintain accurate records; maintain confidentiality; exercise objectivity; explain aspects of program and medical treatment to patients and families; work as part of a team; develop and maintain cooperative working relationships with patients families health care providers and state and other program-related agencies; perform basic arithmetic calculations; and recognize and refer complex eligibility and case management problems.

APPLICATION & SELECTION PROCESS

1. Review applications and supplemental questionnaire to determine those applicants who meet the employment standards.
2. Supplemental Questionnaire Ranking.Responses to the required examination supplemental questions will be evaluated and scored. Candidates final score and rank on the eligibility list will be determined by the responses to these questions. This process may be eliminated if there are fewer than 11 qualified candidates.

Candidates must receive a percentage score of at least 70 on the supplemental questionnaire ranking to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule VI. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established all candidates will receive an email notice of their score on the exam(s) rank on the employment list and exact duration of the employment list.

REASONABLE ACCOMMODATIONS: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of needed accommodation from a professional source such as a Medical Provider or learning institution.

Recruiters will communicate with applicants by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines.

County of Santa Barbara Health (County Health) requires all employees working in direct contact with patients or clients in a high-risk environment to comply with the County Health Employee Immunizations policy. This can be accomplished by providing documentation of immunizations submitting laboratory immune titers demonstrating adequate immunity or obtaining required vaccinations.A list of requirements based on the specific program will be sent at the time an offer letter is presented to the selected candidate(s) and initial documentation will be required at this time.

Conditional Job Offer: Once a conditional offer of employment has been made candidate will be required to successfully complete a background check which includes a conviction history check and satisfactory reference checks. The appointee will be subject to a post-offer medical evaluation or examination. The appointee must satisfactorily complete a one-year probationary period.

Disaster Service Workers: Pursuant to Governmental Code section 3100 all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities as may be assigned to them by their superiors or by law.

EQUAL EMPLOYMEMT OPPORTUNITY (EEO) STATEMENT

The County of Santa Barbara provides equal employment opportunities to all employees and applicants and prohibits discrimination harassment and retaliation of any type with regard to any characteristic or status protected by any federal law state law or Santa Barbara County ordinance. The County continues to be committed to a merit-based selection process and to eliminating barriers to attracting and retaining top qualified candidates. The County has a long-standing practice of providing a work environment that respects the dignity of individual employees and values their contributions to our organization.