Technical & Business Operations Agent-BPO (3+yr)(Desktop Support )
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Job Summary
Job ID: 208059
Required Travel :Minimal
Managerial - No
Location: :India-Pune (Amdocs BPO)-Amdocs Site
Who are we
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services we unlock our customers innovative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations. Listed on the NASDAQ Global Select Market Amdocs had revenue of $5.00 billion in fiscal 2024. For more information visit
At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world.
In one sentence
Serve as first point of contact for incidents and service requests from end-users
What will your job look like
End-User Technical Support
- Provide Level 1 and Level 2 desktop support to internal users.
- Troubleshoot hardware software OS and network-related issues.
- Install and configure applications drivers and peripherals.
- Provide remote and on-site support including meeting room A/V systems.
- Support VIP users with priority handling.
IT Compliance Audits & RCA
- Conduct weekly and monthly IT compliance audits.
- Prepare detailed Root Cause Analysis (RCA) reports for incidents.
- Maintain compliance documentation and audit records.
Hardware Software & Asset Management
- Install upgrade and troubleshoot Windows Linux and macOS systems.
- Manage new hire setups PC refresh cycles and device retirements.
- Maintain IT asset inventory and coordinate with vendors.
Application & System Support
- Troubleshoot Java-based and enterprise applications.
- Support Microsoft Office Outlook Teams and collaboration tools.
- Perform OS-level troubleshooting and patch management.
Systems Administration & Infrastructure
- Manage users groups permissions and group policies.
- Support servers LAN/WAN VoIP routers switches and firewalls.
- Ensure timely security updates and system uptime.
Cloud Networking & Virtualization
- Provide basic support for Azure AWS and Genesys Cloud.
- Support VMware virtualization environments.
- Assist with Cisco networking devices.
Service Delivery & Collaboration
- Document incidents and service requests accurately.
- Follow up with users to ensure issue resolution.
- Collaborate with IT teams and contribute to knowledge base articles.
All you need is...
Required Qualifications
- 4 years of hands-on experience in Desktop Support and IT Compliance.
- Experience as IT Support Engineer Desktop Support Engineer or System Administrator.
- Strong knowledge of Windows 10/11 Linux and macOS.
- Experience with hardware peripherals and office automation.
- Basic knowledge of cloud platforms networking and virtualization.
Preferred Skills & Certifications
- Microsoft ITIL or equivalent certifications.
- Experience with IT audit frameworks and ITSM tools.
- Strong analytical documentation and communication skills.
Why you will love this job:
- You will have a wide scope of activities
- You will have excellent products and solutions
- You will have scope for professional development
Required Experience:
Unclear Seniority
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Amdocs is a leading software and services provider to communications and media companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation. With a rich set of innovative solutions, long-term business relationships with 350 communications and medi ... View more
