Manager, Airport Customer Experience
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Location:Hartsfield-Jackson ATL Intl Apt (ATL-TRML)
Cities:Atlanta - GA
Requisition ID:83410
This job will continue to be posted until at least 1/29/2026. If interested please apply prior to this date.
Intro
Are you ready to explore a world of possibilities both at work and during your time off Join our American Airlines family and youll travel the world grow your expertise and become the best version of you. As you embark on a new journey youll tackle challenges with flexibility and grace learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why youll love this job
This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for directing and coordinating all above the wing and below the wing department activities through subodinate supervisors customer service coordinators and contractor management.
What youll do
As noted above this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever itis deemed appropriate to do so observing of course any legal obligations including any collective bargaining obligations.
Review and analyze reports records and directives and confers with leaders to obtain data necessary for planning department activities such as new commitments status of work in progress and problems encountered
Assigns and delegates responsibility for work or functional activities and disseminates policies to supervisors
Directs work of others resolves issues and sets deadlines to ensure timely completion of work and company operational procedures
Coordinates activities of department with related activities to other departments to ensure efficiency
Monitors and analyzes costs and prepares budget
Prepares reports and records department activities for upper management
Evaluates current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices
Commnicates procedural changes to Customer Service Managers Supervisors and employees to ensure compliance
Develops and enhances the work relationship with vendors
Ensures all internal audit requirements are followed and accountable for compliance
Oversight of all staffing requirements and schedules for all departments
All youll need for success
Minimum Qualifications- Education & Prior Job Experience
Bachelors degree or equivalent training/experience
4 years previous management experience
Preferred Qualifications- Education & Prior Job Experience
Airport management experience
Knowledge of AA budgeting policies and procedures
Skills Licenses & Certifications
Ability to perform in a fast paced environment while maintaining professional and effective approach
Ability to multitask
Self motivated and detail oriented
Strong interpersonal skills
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) if applicable
Applicable valid drivers license as required by local authorities if applicable
What youll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world You your family and your friends can reach 365 destinations on more than 6800 daily flights across our global network.
- Health Benefits: On day one youll have access to your health dental prescription and vision benefits to help you stay well. And thats just the start we also offer virtual doctor visits flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools resources and support you need.
- 401(k) Program: Available upon hire and depending on the workgroup employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program pet insurance and discounts on hotels cars cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers suppliers communities and shareholders helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey Feel free to be yourself at American.
Cities:Atlanta - GA
Requisition ID:83410
Required Experience:
Manager
Key Skills
- Daily management
- airfield operations
- Computer Operation
- Management Experience
- Quality Audits
- Federal Aviation Regulations
- Event Marketing
- Project Management Software
- Team Management
- Economic Development
- Supervising Experience
- Aviation Experience
About Company
Together with regional partner American Eagle, we offer an average of nearly 6,700 flights daily to 350 destinations in 50 countries. We’re a founding member of the oneworld® alliance, whose members and members-elect offer nearly 14,250 flights daily to 1,000 destinations in 150 count ... View more
