ERGO Process Manager – Driving Operational Excellence

København - Denmark

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

At ERGO we are on a growth journey building a stronger more agile and futureready organization. As our business evolves so does our need for clear efficient and scalable processes that enable collaboration compliance and performance.

We are therefore looking for an ERGO Process Manager to help shape how we work by owning and continuously improving key business processes across the organization.

As a Process Manager you will play a key role in ensuring efficient transparent and wellgoverned business processes across the organization. You will be responsible for analysing designing implementing and continuously improving core processes working closely with business stakeholders IT and management.

The role contributes to operational excellence by strengthening process standards documentation performance monitoring and governance while enabling collaboration and alignment across functions.

Key Responsibilities

Own and manage endtoend business processes ensuring clarity efficiency and compliance with internal standards
Analyse existing processes to identify opportunities for optimization standardization and automation
Design and document target processes including workflows roles controls and KPIs
Support implementation of process changes in close collaboration with business owners IT and change stakeholders
Monitor process performance using defined KPIs and dashboards and ensure followup on deviations
Maintain process documentation guidelines and frameworks in line with governance requirements
Facilitate workshops and discussions to drive process understanding and continuous improvement
Contribute to the further development of process management tools methods and best practices
Ensure alignment between processes systems and business objectives

What success looks like in this role

Clearly defined welldocumented and consistently applied processes
Improved efficiency quality and transparency across owned processes
Strong collaboration and trust from business stakeholders
Timely identification and resolution of process issues and risks
Active contribution to a culture of continuous improvement

Your Profile

Professional Competencies

Strong analytical and structured way of working
Excellent communication and stakeholdermanagement skills
Ability to translate complex processes into clear and practical solutions
Proactive mindset with a strong sense of ownership
Comfortable working in a matrixed and international environment

Technical & Methodological Skills

Solid understanding of process management and improvement methodologies (e.g. BPM Lean Six Sigma)
Experience with process modelling and documentation (e.g. BPMN)
Familiarity with process KPIs governance models and controls
Experience with MS Office (especially Excel and PowerPoint); knowledge of process or workflow tools is a plus
Understanding of ITenabled processes and digitalization initiatives is beneficial

Education & Qualifications

Bachelors degree in Business Administration Engineering IT or a related field
Certifications in process management Lean or Six Sigma are an advantage

Language Skills

English: Fluent (spoken and written)

Why join us

Opportunity to shape and improve key business processes endtoend
High level of exposure across functions and stakeholders
A collaborative professional and international working environment
Strong focus on continuous improvement and professional development

How to Apply

For more information please contact: Nordic Head of Corporate Development and Portfolio Management Florian Flossner at

Please upload your motivation letter and CV as soon as possible. We will review applications and conduct interviews on an ongoing basis.

About ERGO Forsikring

ERGO Forsikring A/S is a leading insurance company in the Nordic region formed through the merger of Europæiske Rejseforsikring A/S and ERGO Forsikring AS. The company focuses on health and travel insurance in Denmark Norway and Sweden. ERGO Forsikring A/S is part of ERGO Group AGone of the leading German and international insurance groups and the main primary insurance company within Munich Re.