Technical Process Specialist

Role: Technical Process Specialist

Job Level: JL3A

Location: Copenhagen Denmark

Job Description

Role: : IT Support Specialist

Location: Copenhagen Denmark (On-site)

About us:
Infosys is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients our motto remains the same: Everyone deserves a chance to grow!

One of our clients is a well-known international company. For this client we are looking for a well-organized ambitious IT Support Specialist.

Are you a hands-on IT professional with strong troubleshooting skills and a passion for helping users succeed Were looking for an experienced IT Support Specialist to join our team and deliver exceptional technical support across our organization.

What Youll Do:

As part of our IT Support team your responsibilities will include:

• Installing configuring and maintaining desktops laptops printers scanners and peripherals
• Diagnosing and resolving issues across Windows macOS Microsoft 365 and business-critical applications
• Troubleshooting LAN WLAN and VPN connectivity issues
• Performing preventive maintenance on IT equipment
• Managing deployment and decommissioning of IT hardware
• Providing timely clear user-friendly technical support
• Documenting support activities and asset movements in the ticketing system
• Escalating complex issues to specialized teams (network systems server)
• Following IT policies security standards and compliance guidelines
• Occasionally traveling (34 times per month within 2030 km) to provide onsite support
• Offering secondary VIP support in line with SOPs and training

What You Bring:

Wed love to hear from you if you have:

• 34 years of experience in IT support or a similar role
• Strong knowledge of Windows and macOS
• Hands-on experience handling hardware and software troubleshooting
• Understanding of TCP/IP DNS DHCP WLAN
• Familiarity with Microsoft 365 apps (Outlook Word Excel PowerPoint Teams)
• Excellent diagnostic and problemsolving abilities
• Strong communication skills able to explain technical concepts clearly
• Ability to work independently and prioritize tasks effectively
• Physical ability to lift and move IT equipment (PCs monitors etc.)
• Fluency in Danish plus English
• Mandatory valid drivers license

Why Join Us:

• Opportunity to work with modern technologies
• Collaborative and supportive team culture
• Growth opportunities within a dynamic IT environment