Customer Service Agent

Ensure timely and accurate movement of freight and information while providing an exceptional customer service within the Export Department

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Transcon files and reporting
• Ensure accurate and timely client and vendor billing
• Ensure delivery of freight and timely clearance when applicable
• Interact with customers in arranging their shipments to meet customers service standards
• Contribute and maintain good relationships with suppliers
• Meet compliance at all times
• Network communications timely responses to emails and requests
• Meet KPI standards in accordance with Company policy
• Understand customers procedures and maintain updated internal DLSOPs
• Meet KPI standards in accordance with the Companys procedures      
• Network communications timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• Adhere to the companys 10 cultural attributes:  Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humour and Visionary.

• Knowledge:

• Expeditors Company Policies and Procedures
• Basic local regulatory knowledge for compliance
• Global Logistics Industry knowledge

Qualifications :

Skills:

• Pro-active strong organizational skills.
• Good computer skills (Excel Word)
• Fluent in English
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
• Positive and willing to help attitude

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time