Facilities Specialist Onsite in Fayetteville, NC

About Us

Foundever is a global leader in the customer experience (CX) industry. With 150000 associates across the globe were the team behind the best experiences for 800 of the worlds leading and digital-first brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting 9 million customer conversations every day in 60 languages across 45 countries Foundever combines global strength and scale with the agile entrepreneurial approach of our founder-led culture enabling companies of all sizes and industries to transform their CX.

Winner of Comparablys Award for Best Global Culture inand 2021

Gold Stevie Award Winner for Great Employers in 2024 and 2022

We foster an exciting culture of creativity connection and commitment

Read more about our culture: Foundever Stories.

Summary of Responsibilities

• The Facilities Coordinator shall be primarily responsible in performing below essential functions:
• Responsible for coordinating day to day general cleaning and orderliness of the site.
• Responsible for coordinating vending machine service and service/repairs of other facility equipment & facility critical equipment.
• Performs general maintenance work (civil painting electrical mechanical & plumbing).
• Performs emergency maintenance/repair
• Knows how to read/translate/interpret plans (electrical electronics mechanical plumbing as-built architectural)
• Assist with major project renovations and coordination with building personnel and other departments
• May provide direction or assistance with building admin / landlord.
• Monitors site utilities and provides control analysis and assist in forecasts of consumption based on budget.
• Monitors compliance of preventive & corrective maintenance as well as condition of equipment and other systems within the building
• Initiates meetings with PMO vendors and stakeholders to ensure 100% uptime of lessor Landlord and Sitel owned equipment
• Abreast on site equipment maintenance history to provide technical assistance to contractors engineers and Facilities leads/stakeholders
• Reviews and recommends possible improvement
• Works in accordance with general safety principles.
• Ensures compliance with 5S Standards
• Back up during absence of supervisor.
• Ensures Monitors and Implements the sustaining of the Sitel site standards
• Plans develops and coordinates new ideas/projects with the supervisor/manager.
• Ensures records are maintained & updated regularly & consistently
• Ensures the efficiency of the following administrative duties:
• Lockers & Pedestal site cabinetry maintenance monitoring and issuance
• Management of housekeeping personnel
• Review & maintains tracker of billable & account payables
• Handling of the following:
• Events assistance
• Provides assistance & guidance to health & safety requirements as well as 5S standards
• Assisting with the preparation of logistics/details of special events & client visits
• Client visit assistance
• Assists to ensure site readiness (overall cleanliness organization and orderliness)
• Pantry Restroom Office Supplies Facilities Supplies for repair & maintenance
• Maintenance tracking inventory stocking releasing of supplies
• Ensures that there is ample and sufficient (safety) stock of supplies.
• Perform other duties as assigned.

Position Qualifications

• Possess Strong Emergency Responsiveness
• Possess strong critical thinking
• Possess strong pro-activeness with communications and action
• Possess knowledge in troubleshooting/problem-solving skills on the various facilities equipment critical or not critical
• Possess basic computer skills (Word Excel PowerPoint etc.)
• Possess well developed communication and presentation skills
• Must possess maturity as this person requires dealing with a diverse group of people & stakeholders
• Can work independently.
• Able to function and comply with different work shift assignments & site mobility
• Possess patience courtesy & discipline
• Possess assertiveness is detail & process oriented
• Must be in excellent physical condition

Experience Target

• Must have at least 2 years relevant experience.
• Experience with high volume administrative / production environments
• Thorough knowledge of functional area and department processes
• Experience with stakeholder communication is a plus
• Experience with multiple facilities or related industries is a plus
• Experience with BPO setup is a plus

Education: (if beyond High School or equivalent)

Preferred A degree in Engineering Architecture or Property Management or

Or at least with National Certificate (Electrical Mechanical Plumbing HRM Civil Electronics). Licensed is a plus.

Salary Range

The base pay range for this position is up to $20 per hour; however base pay offered may vary depending on location job-related knowledge education skills and experience.

Pre-employment Requirements:

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.

Foundever is committed to selecting developing and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race age color religion sex creed national origin ancestry citizenship disability/handicap marital status protected veteran status uniform status sexual orientation pregnancy genetic information gender identity and expression or any other basis protected by federal state or local law. The Company forbids discrimination of all kinds whether directed at Associates applicants vendors customers or visitors. This policy applies to all terms and conditions of employment including recruitment hiring promotion compensation benefits training discipline and termination.