Seasonal Visitor Services Supervisor

Who We Are:

Founded in 1891 by a group of visionary volunteers The Trustees of Reservations (The Trustees) is Massachusetts premier conservation and preservation organization. TheTrusteespreserves for public use and enjoyment properties of exceptional scenic historic and ecological value in properties are open to all and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations toenjoy inperpetuity and have helped protect more than50000 acres including 27000 acres on more than 120 reservations that are open to the public. As a non-profit conservation organization we are funded and supported entirely by our visitors supporters volunteers and our 100000 Member encourage you to learn more about The Trustees on our website.

Posting Information:

Salary/Hourly Rate:$20-22/hour

Hours per week:24

Job Classification:Non-exemptLimited Term Part-Time

Job Type:Onsite

Duration:Aprilthrough September2026

Location:North Andover MA; Beverly MA

WhatYoullDo:

Your Impact:

Do you love historyand museums Do you have a passion to bring history to life for thepublic Are you lookingto build your skillsetandgrow professionallyIf sobeing theVisitor Services Supervisorforthreepremier historic house museums / public gardens on the North Shore could be the perfect career opportunity.

The Role:

AsVisitor Services Supervisoryouwillhelpoverseea team of fifteen seasonal employeesworking invisitor services retail and interpretationat two properties: Stevens-Coolidge House & Gardens and Long Hill(see descriptions below).Some duties may take place at a third property Moraine Farmin term part-time position requires a commitment of three full days for a total of 24 hours per work schedule must include oneweekend day.

Specificallyyoullbe responsible for:

Visitor Servicesand Retail

• Oversee andassistvisitor services associatesatwelcome centers gatehouses and giftshops

• Open and closegiftshops

• Openoperate and closepoint-of-sale (POS) systems including handling money

• Assistwith the merchandising of both stores as needed

• Stock rack cardsflyers and promotional material throughout properties

• Maintainthe tidiness ofthegatehouses welcome centers giftshopsand restroom facilities

Interpretation

• Createthe monthly work schedule for seasonal staff

• Oversee andevaluateinterpreters

• Lead house and garden tours when needed

• Open and closehouses

• Conduct and manage grouptours

• Respond to group tour inquiries

• Lead group tours of properties

• Createoutreach strategies

Professional Development Projects

This position is geared toward those looking to grow professionally in the public history field. As such it offers opportunitiesfor projects outside of day-to-day duties. Projects are developed in consultation with theManager ofVisitorServices and the property director. These could include:

• Historical research into the architecture gardens or family members associated with the properties. This information could be used to create interpretive pages on our property websites spotlight talks or special programs.

• Researchinginterpretation strategies and techniques.

• Creating a website development plan to make the site more informative and user friendly.

Other

• Assistwith weddings and private events publicprogramsand special projects.

• Other duties as assigned.

The position reports to theManager ofVisitorServicesand Retail.

TheProperties:

Stevens-Coolidge House & Garden:Purchasedby James Stevens in 1729 Ashdale Farm (now known as the Stevens-Coolidge House & Garden) remained in the family for six generationsultimately becomingthe property of HelenGrangerStevens and her husbandJohn Gardner Coolidgein 1909. Over the course of its 300-yearhistorythe house was transformed from a simpleColonialfarmhouse into a Victorian Italianate gentlemans farm and finally a Colonial-Revival country house with beautiful gardens.

Long Hill:Long Hill is a114 acrehill-top propertypurchasedby Ellery and Mable Sedgwick in 1916. Ellery Sedgwick was the publisher and editor of the literary magazine The Atlantic Monthly. Mable CabotSedgwick was a talented amateur gardener who transformed the property into a spectacular botanical landscape filled with perennials terraces pagodas and the 1920s theSedgwicksbuilt a Federal-revival home at the crest of the hill incorporating elements from an 1802 Charleston South Carolinamansionand objects gathered from their world travels.

WhatYoullNeed:

Education

• Minimum ofbachelors degree in history education museum studies or relatedfield.

Visitor ServiceandInterpretation

• Experience as a museum guide park ranger or similar; orMastersdegree in museum studies.

• Experience with customer service and de-escalation of challenging interactions

Retail

• Experienceusing point-of-sale systems handling money tracking merchandise and other retail responsibilities. Candidates without this experiencemust be able todemonstrateaptitude.

Other

• The ideal candidate willbe able to:

• Demonstrate leadership direction and task management.

• Work independentlyor in a team.

• Showexcellent interpersonal skills.

• Communicate goals and achievements with supervisor.

• Train staff and model behaviors

• SellTrusteesmemberships and help set membership sales expectations amongst the staff.

• Advanced computer skills including video conferencing apps Word Excel Outlooksuite etc.

• Excellentorganizationskills.

Eligibility Criteria:

• Current authorization to work in the United States a candidate must have such authorization by his or her first day of employment.

• A satisfactory criminal background (CORI) check.

Dont quite have all the skills and experience listed aboveWe still want to hear from you! Research shows that historically marginalized groups are less likely to apply if they do not meet every single requirement. We are committed to building a diverse team and encourage you to apply even if you are missing some of the skills and experience above.

QuestionsContact our People team !

Your Benefits:

• Sick Time: 40 hours

• Reciprocity:Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.

• Discounts: Enjoy free entry to all Trustees properties discount event tickets and discounted merchandise at our stores and on stays at our inns.

Equal Opportunity and Diversity:

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including but not limited to age race ethnicity sex gender sexual preferences nation of origin religion or disability status and strongly encourages applications from people of color persons with varying abilities women and LGBTQ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts who are at the core of our mission.

The Trustees commitment to advancing the organizations vision for this work may be found here:Diversity Belonging Inclusion and Equity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are committed to creating an inclusive and accessible work environment. To request reasonable accommodations during the application or interview process please contact us at .

Required Experience:

Manager