Digital Workplace Lead

About MS Reinsurance

MS Reinsurance is a global reinsurer domiciled in Switzerland with underwriting offices in Zurich Bermuda Miami and New York. The Company underwrites non-life treaty reinsurance solutions on a worldwide basis through its three business units: Americas International and Specialty Lines. As part of the world-leading insurance group MS&AD MS Reinsurance combines reliability and agility to make its clients businesses stronger. With a drive to move quickly and a commitment to long term partnership MS Reinsurance supports its partners with the momentum and stability they can build on.

About the role

Your responsibilities

• Oversee all L1 support functions: Incident Management Request Fulfilment and Onboarding/Offboarding ensuring quick enduser issue resolution.

• Lead enduser technology management: laptops/desktops MDM and client patching/security updates.

• Manage collaboration tools: MS Teams SharePoint Exchange plus Jabra and Polycom hardware.

• Deliver workplace services: Printix printing Logi meeting room hardware and AV equipment.

• Improve operational processes through MIM participation and Continuity/DR planning for enduser systems.

• Maintain the Knowledge Base and drive enduser training to increase adoption and reduce repeat issues.

• Lead L1 Support Specialists across EU/NA and Systems Engineer Patching resources.

• Manage Identity & Access Management for enduser devices and workplace tools.

Your profile

• Bachelors degree (or equivalent) in Computer Science.

• Minimum 3 years of experience managing an IT Support team.

• 3 - 7 years of handson experience in the relevant technical role.

• Fluent in English; German is an asset.

• Desired certifications: ITIL Foundation Microsoft 365 Certified: Modern Desktop Administrator Associate or similar.

• Strong expertise with MS Exchange SharePoint MS Teams (incl. Voice Global) and Microsoft 365 services.

• Extensive experience with MDM solutions and managing large fleets of laptops mobile phones printers and meeting room AV (e.g. Logi).

• Solid knowledge of ITIL for Incident Request Problem and Knowledge Management; experience with ServiceNow or similar ITSM platforms.

• Proven ability to lead and motivate geographically dispersed support teams across time zones.

• Excellent communication skills able to explain complex technical topics clearly to both technical staff and end users.

• Strong process orientation with experience creating procedures SLAs and Knowledge Articles.

Why work with us

Make your mark with us. At MS Reinsurance were big enough to make a difference and small enough that everyone counts.

We offer an entrepreneurial culture where theres less hierarchy and more action and room for innovation. Here youll have the power to drive real change and shape our path ahead.

Join a place where ambition can become reality with development and platforms that support where you want to go next. Together well help you discover your potential as we expand ours.

We live day-to-day by our values: collaborative progressive empowering and responsible. This means youll join a team which upholds mutual trust and treats each other with respect. While teamwork is at the heart of our approach to reinsurance we dont expect our team to think alike; at MS Re we dont just welcome your differences we believe theyre essential to our success.

Does this sound like a culture you want to be part of Find out more about what we offer on our website and apply today!

In case of questions please contact us via email:

Note that we will only consider applicants eligible to work in Switzerland.

MS Reinsurance is the market-facing brand of the risk carrying legal entity MS Amlin AG a global reinsurer domiciled in Switzerland and operating in Bermuda as MS Amlin AG Bermuda Branch in the United States through MS Amlin Reinsurance Managers Inc and in Labuan Malaysia as MS Amlin AG Labuan Branch.

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