French Team Manager Porto, Portugal

Come and work with us.

We are looking for a talented and accomplished French Team Managerto be responsible for supervising an assigned team to meet or exceed client /corporate goals and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As a Team Manager in this project your daily responsibilities will include:

• Communicate effectively and regularly with the working group articulating different types of information (operational / management /etc)
• Solve problems make decisions analyze results and ensure compliance with deadlines and requirements associated with the project
• Work as a team actively collaborating in the development of the advisors activities
• Continually review and monitor the work performance of all advisors instigating appropriate corrective action using performance management tools to manage any shortfall
• Undertake formal monthly/quarterly performance reviews
• Provide clear direction and guidance to ensure consistent achievement of key performance metrics
• Accurate and timely communication of any client issues to Operations Manager
• Maintain an environment that supports the spirit of teamwork where advisors are committed loyal and take pride in working for the company
• Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
• Understand and comply with all regulatory fair trading and competition rules and adhere to Health Safety and Security responsibilities

To succeed in the role you will need to have:

• Native or proficient level of French (mandatory)
• Proficient level of English(C1 and above)
• A proficient second language will be a plus
• Minimum of 6 months of call center experience preferably as Team Manager or product specialist
• Evidence of effective interpersonal coaching and leadership skills
• Excellent telephone keyboard verbal and written communication skills
• Good numeric and verbal reasoning skills
• Effective time management
• Ability to organize and prioritize set priorities and multi-task
• Availability to work 100% on-site Porto - mandatory

Knowledge/abilities

• People-oriented
• Sales skills
• An element of gravitas
• Experience with policy work
• Early adopter of technology
• Dependable reliable and able to perform duties with minimum supervision
• Ability to interact positively with staff at all levels

Education and experience

• Bachelors degree or directly related work experience
• Previous relevant experience as Team Manager

Benefits.

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here you can improve your quality of life and grow your career.

Apply today!