Operations Director (Interim)
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Location & hours: Home-based (UK)
Capita Public Service - Health Assessment Advisory Service (HAAS)
Contract: 12-month Fixed Term Contract
The opportunity
Were looking for an experienced Operations Director (Interim) to lead day-to-day operations for our new Health Assessment Advisory Service (HAAS) delivering for the Department for Work and Pensions (DWP) in the Midlands and Wales and the Department for Communities (DfC) in Northern Ireland. Youll shape a high performing inclusive culture drive operational excellence and lead transformation that improves efficiency quality and outcomes across a complex multisite service.
Were truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black Asian and other ethnic minority backgrounds.
About HAAS
HAAS brings together assessment services for disabled people and those with health conditions under a single provider in each regionmaking access to support simpler and easier for some of societys most vulnerable people. We deliver assessments for Personal Independence Payment (PIP) Work Capability Assessments (WCA) and a number of Specialist Benefits (SB) building on our experience since 2013.
Job title:
Operations Director (Interim)Job Description:
Whatyoullbe doing
Leading operations to deliver service excellence and contractual performance across regions.
Setting and executing operational strategies that achieve businessobjectivesand continuous improvement.
Buildingmentoringand inspiring ahighperforming diverse operations leadership team.
Monitoring performance using insight to optimise productivity quality and cost.
Acting as a key point of contact for operational updatesescalationsand strategic initiatives.
Driving transformation across process digitalengagementand workforce capability.
Ensuring robust risk management safeguarding dataprotectionand policy compliance (client and Capita).
Championing a collaborative culture aligned to our values; nurturing talent and progression.
Managing suppliers and partners to optimise delivery and value.
Preparing and presenting regular operational performance reports to senior leadership.
Whatyoullbring
(Essential):
Proven leadership in largescale complex operationsideally within health or similar regulated environments.
A strongtrack recorddelivering complex KPIs and contractual obligations.
Exceptional stakeholder management and communication skills with senior client and executive audiences.
Evidenced experience leading transformation and change at scale.
Analytical decisive mindset focused on operational excellence and continuous improvement.
Financial acumen with experience managing budgets and resources.
Ability to thrive infast paced dynamic settings and balance multiple priorities.
(Desirable):
Relevant degree or professional qualification in business/operations.
Key competencies
Strategic thinking & planning
Leadership & people management
Operational & process optimisation
Change management
Financial management
Stakeholder engagement
Risk management
Why join us
A pivotal leadership role shaping a new national public service that makes a real difference.
The scope and autonomy to drive transformation strengthen performance and develop future leaders.
A supportive inclusive culture where diverse perspectives are valued and people can thrive.
Ready to make an impact
Ifyourean experienced operations leader who can lift performance leadchangeand build a brilliant culturewedlove to hear from you.Apply now to join Capita Public Service as our Interim Operations Director for HAAS
Whatsin it for you
Homebased position(occasional travel will be)
The opportunity to take a paid day out of the office volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension life assurance a cycle2work scheme 15 weeks fully paid maternity adoption and shared parental leave paternity pay of two weeks and plenty more
Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising to health & wellbeingtraveland technology
Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform
Unlock Your Potential with Capita
At Capita your career can take you wherever your ambition leads. You are part of a diverse network of talented forward-thinking professionals working across a wide range of disciplines and sectors.Werecommitted to your growth offering exciting opportunities to expand your skills explore new paths and advance your career.
Join us and discover a career with purpose.#CareersWithPurpose
Customer first alwaysFearless innovationAchieve togetherEveryone is valued
What we hopeyoulldo next:
Looking to discover more SelectApply nowto fill out our short application and send us your CV.
Equal Opportunities
At Capitawerecommitted to providing an inclusive barrierfree recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us.
We are an equal opportunity and Disability Confident employer; we want to hear from you ifyoudlike to discuss any adjustments you might need during your recruitment process. Please emailor callandwellget back to you to discuss.
If you have a question that does not relate to adjustments during your recruitment process please email our Talent Acquisition team .
Location:
LondonUnited KingdomTime Type:
Full timeContract Type:
Fixed Term (Fixed Term)Required Experience:
Director
Key Skills
- Employee Relations
- Employee Evaluation
- Management Experience
- Profit & Loss
- Conflict Management
- Operations Management
- Project Management
- Budgeting
- Leadership Experience
- Supervising Experience
- Leadership management
- Financial Planning
About Company
We help millions of people each day with digitally-enabled solutions to transform and simplify the connections between government & citizens, businesses & customers.
