Technical Account Manager

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

From the moment you wake up in the morning until you go to bed at night consider the media you consume the adverts you see the apps you use the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions every single one of those experiences was touched by an Adobe product.

We have a fantastic opportunity for a Technical Account Manager to join our business based in Stockholm or Copenhagen.

What youll do

The Technical Account Manager builds develops and maintains one-on-one relationships with our strategic customers. TAM has relationship leadership and project management skills working with diverse customer and internal team members from practitioners to senior leadership. TAM thinks strategically across business and technical objectives helping customers maximise value from their product investment. This is a post-sales position in which predominant job responsibilities and requirements occur after the sale of the companys product to the client.

• Lead outstanding client engagement as the technical executive point of contact throughout the customers solution lifecycle.
• Guides and supports customers strategy with Adobe Solutions via mutual action plans with clear outcomes.
• Assesses strategic Customer technical risks and opportunities and coordinates extended Adobe team to build and drive Ultimate Success plans.
• Delivers a prescribed set of technical services specifically designed to help maintain operational technical health of customers Adobe instances.
• Maintains regular and appropriate governance with both internal and external executive teams. Drives alignment facilitating and reporting on overall engagement status and outcomes.
• Supervises the management of technical critical issues and customer concerns.
• Advocates for Customer across internal Adobe teams. Optimizes clients product investment.
• Drives innovation roadmap influence standard methodologies and process improvement back into the Adobe ecosystem.
• Coordinates well-rounded delivery cadence across all technical partners and achieve business objectives across multi-solution multi-discipline engagements.
• Works hands on with Adobes internal Customer Success Management Managed Services Engineering TechOps Product Management Support and the Adobe Consulting practice and third-party partners in support of customers technical success.
• Leads a matrixed services team that may involve multiple project teams from Adobe client or partner organizations.
• Makes recommendations on how new and existing features fit within customers environments supplying standard methodologies and recommendations.
• Leads project-based consultant-led architectural and design discussions to ensure solutions are optimized.
• Mentors immediate team members as needed.

What you need to succeed

• A proven track record in a similar role within the Information Technology sector
• Bachelors degree or equivalent experience in Computer Science Information Technology or a related field; advanced degree preferred
• Outstanding communication skills with the ability to explain complex technical solutions to both technical and non-technical collaborators
• Demonstrated experience in managing large-scale multi-solution and multi-discipline engagements
• Strong understanding of Adobe DX products (Adobe Experience Platform) and services with the ability to determine how they can be successfully implemented within a customers environment
• Ability to thrive in a fast-paced environment with strict adherence to timelines
• Experience collaborating with cross-functional teams and global collaborators
• Strong problem-solving skills with a focus on flawless execution and delivering world-class customer experiences
• Experience with cloud technologies enterprise software and digital transformation initiatives
• Ambitious approach with a dedication to continuous learning and improvement
• Ability to mentor and lead teams to ensure collaborative success and innovation
• Travel when permitted to client locations (approximately 10-25 percent)!

As our many awards will tell you at Adobe youll be immersed in an exceptional work environment that is recognized around the world. Youll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If youre looking to make an impact Adobes the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the fantastic benefits we offer at .

Adobe is an equal opportunity employer. We hire talented individuals regardless of gender race or colour ethnicity or national origin age disability religion sexual orientation gender identity or expression or veteran status. We know that when our employees feel appreciated and included they can be more creative innovative and successful. This is what it means to be Adobe For All.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

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