Operations Analyst

Two Chairs is building a new kind of mental health system based on the idea that the status quo isnt good enough. Industry-best clinician experiences better client outcomes groundbreaking innovation and access to the highest quality care are how well raise the bar for the entire industry. With that were excited and honored to have been recognized as a 2025 Great Place to Work 2024 Fortune Best Workplaces in the Bay Area and 2023 San Francisco Business Times Bay Area Best Places to Work.

Diversity equity and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they dont think they meet every expectation of the role.

About the role

As an Operations Analyst on our Operations team you will support Operations Clinical Talent Acquisition and Clinical in making data-informed decisions about supply and demand. This role is pivotal in ensuring we scale efficiently and effectively as we grow into new markets and service lines. This individual will be responsible for providing key stakeholders (including Finance and Growth) with operations data analysis forecasting model builds and enhancement and business insights related to needs in new markets.

Youll be responsible for developing improved Ops Reporting (including forecasting KPI reporting and understanding historical trends) building various supply and demand models managing the data infrastructure with the data team and managing cross-functional reporting.

Core Areas of Responsibility

Scalable Reporting & Infrastructure (50%)

• Partner with the data team to scope design and build a comprehensive data and reporting ecosystem that enables us to monitor and respond to trends across 20 markets
• Define implement and analyze standardized KPIs that allow for apples-to-apples comparisons across disparate regions
• Develop and maintain forecasting models to predict start volume and hiring velocity that inform broader business decisions
• Partner with cross-functional teams on data and reporting

Supply & Demand Modeling (30%)

• Develop and maintain sophisticated supply vs. demand models to ensure clinician hiring (supply) aligns with projected patient volume (demand) across markets
• Refine assumptions by conducting monthly forecast vs. actuals audits; use historical trends to improve model assumptions (e.g. offer acceptance rates clinician ramp-up time and patient churn) and increase forecast accuracy

Stakeholder Engagement & Partnership (20%)

• Communicate data cross-functionally including historical performance trends and forecasted future volume to inform business strategy
• Contribute to the semi-annual planning process by providing insights and fulfilling data requests related to annual hiring volume forecasts historical performance trends and recruiter hiring plans
• Generate ad hoc reports and dashboards for key stakeholders
• Identify bottlenecks using data and partnering with to propose solutions to optimize the end-to-end recruitment lifecycle

Impact and Success Indicators

Where youll make an impact in the first 90 days:

• Develop a deep understanding of Two Chairs processes and build reporting dashboards to understand key trends in new markets
• Help chart the path for how Two Chairs maintains high growth over the next three years including evaluation of new markets and service lines

Where youll make an impact in the first year:

• Develop a suite of dashboards to diagnose changes potential capacity bottlenecks across the system
• Enable scalable processes and monitoring to identify supply and demand levers

Youll be successful if you have:

• 4 years of relevant work experience in an analytical role preferably in banking management consulting finance tech operations or other highly analytical role
• Proven analytics experience forecasting SQL Looker and analytics experience ideal but not required
• Excellent Excel skills strong business intuition and the capability to identify and synthesize insights from quantitative analysis
• Intellectual curiosity self-motivation and an investigative instinct to understand the why behind data trends
• Ability to work independently and collaboratively in a fast-paced environment while managing competing demands

Compensation & Benefits

The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $98900 and $116400. The full salary range for this full-time exempt role is $98900 - $133900.

Additional perks and benefits:

• Equity in a high-growth start-up
• Paid time off including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Years Day
• Comprehensive medical dental and vision coverage

401(k) Retirement savings options

• One-time $200 Work from Home reimbursement
• Annual $1000 Productivity & Wellness Stipend to support your personal and professional goals
• Annual $500 subsidized company contribution to your healthcare FSA or HSA
• Paid parental leave

Outreach Notice to Applicants

We are thrilled that youre interested in joining our team! To ensure a consistent and equitable hiring process for all candidates we kindly ask that you refrain from reaching out to current employees regarding the role your application or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward.

All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.