Cloud Architect

1. Organizational Context

At Tata Tele Business Services the IT Technical Architect operates within a dynamic organizational context that bridges business strategy and technology execution. Positioned at the core of TTBSs digital and ICT service offerings the role supports key business units by designing scalable secure and innovative technical architectures that drive digital transformation. Collaborating across departments from business clustersthe Technical Architect ensures alignment between technical solutions and customer-centric business goals reinforcing TTBSs mission to empower businesses with innovative connectivity and digital services

1. Job Purpose / Role Summary:

The IT Technical Architect is responsible for designing and delivering scalable secure and high-performance IT solutions that align with the organizations digital first objectives. This role involves translating business requirements into detailed technical specifications creating architectural blueprints and guiding the development teams throughout the project lifecycle. The Technical Architect ensures adherence to best practices performance availability disaster recovery and security standards and acts as a key liaison between technical teams and stakeholders in Generate Fulfil and Enable & Protect clusters while staying current with emerging technologies to drive innovation

1. Key Stakeholders:

CIO IT Operations Head (Primary Reporting Line) Business Unit Heads Functional leaders (HR Finance Technology Operations Sales) project teams IT operations team security and external partnersto ensure the effective design implementation and maintenance of IT systems. Acting as a pivotal point of coordination he aligns technical solutions with business goals ensuring integration compliance and overall system success

1. People Leadership:

As an Individual Contributor the IT Technical Architect plays a strategic role in driving innovation fostering a culture of collaboration and continuous learning and ensuring IT initiatives are effectively aligned with overall business objectives

1. Key Job Duties and Responsibilities

• Design and implement scalable secure and high-performing IT infrastructure aligned with business objectives
• Design and develop tools for monitoring system performance performance availabilityand end-to-end architecture roadmap that meets business objectives
• Design end to end solutions across applications and infrastructure integrations
• Lead architecture review technical assessment for fresh solutions including POC
• Evaluate and integrate emerging technologies (Cloud Automation) to enhance IT operations
• Ensure compliance with enterprise architecture standards policies compliance including security and regulatory requirements in all architectural designs
• Drive DevOps CI/CD automation frameworks and efficiency improvements within IT operations.
• Maintain detailed documentation of architecture design presentation documents
• Collaborate with cross-functional teams to support seamless system implementation and maintenance. DevOps Cloud) for business relevance

1. What Success Looks Like (12-18 Months)

• System uptime consistently achieved across critical IT services with reduced unplanned outages
• MTTR and MTTD reduction indicating faster incident detection and resolution
• Enhanced security posture with zero major audit non-compliances and a significant drop in critical vulnerabilities
• Adoption of automation tools resulting in efficiency gains in routine IT operations
• Standardized architecture and complete documentation implemented across IT systems and processes.
• Cross-functional collaboration improved as reflected in faster project delivery and smoother operational handoffs.
• Recognized contributor to TTBSs IT roadmap with clear alignment to strategic B2B service goals and positive stakeholder feedback.

1. Ideal Profile

• Bachelors degree in computer science Information Technology Telecommunications
• 12-15 years of overall IT experience with at least 7 years in architecture or senior engineering roles preferably within the telecom or ISP industry
• Proven expertise in designing scalable secure and resilient IT architectures including microservices cloud-native and event-driven systems
• Firsthand experience with cloud platforms (AWS Azure GCP) and related technologies such as containerization (Docker Kubernetes) IaaS PaaS and SaaS. OpenShift OpenStack
• Strong understanding of networking and telecom technologies (SD-WAN VoIP Data Networks) and familiarity with network monitoring tools.
• Practical knowledge of IT operations and DevOps practices including automation CI/CD pipelines incident and change management.
• Sound knowledge of security frameworks and compliance standards such as PCI-DSS HIPAA and GDPR with experience implementing secure architectures.
• Demonstrated ability to lead and mentor technical teams collaborate across departments and engage effectively with both technical and non-technical stakeholders.
• Strong analytical communication and critical thinking skills with a focus on aligning IT solutions to business needs.
• Ability to manage multiple priorities in a dynamic environment with an initiative-taking adaptable and continuous learning mindset
• Preferred certifications - TOGAF 9 Azure/Red Hat Certified Solutions Architect Professional Cloud Solutions Architect Expert or relevant network/cloud/security certifications
• A strong understanding of B2B telecom operations and a customer-centric approach to maintaining stable high-performing IT systems

1. Added Advantage

• In-depth understanding of telecom-specific technologies such as MPLS SD-WAN VoIP 5G enterprise solutions and IoT connectivity
• Familiarity with ITSM/ITIL frameworks and regulatory compliance requirements (GDPR Telecom Security Standards).
• Experience in vendor management budgeting and cost optimization including SLA definition and vendor performance evaluation.
• Proven ability to apply automation and AI/ML for IT operations along with firsthand experience in large-scale data platforms and cloud-certified architectures.
• Strong capabilities in mentoring conflict resolution and strategic planning with a focus on resilience adaptability and cross-functional leadership.