Description
As a part of this team you would be part of the business sale-to-order flow by processing Business Credit Assessment Requests and Business Connect requests for products and services such as:
- Validation of legal names using corporate registries
- Risk assessment using credit bureaus and internal TELUS information
- Application of our Corporate Credit Policy
Our key objectives are to support the Sales and Sales Support teams as well as maintaining Service Level commitments while providing quality credit decisions on behalf of TELUS.
Qualifications
Required Experience
- Work experience in a queue environment with service level commitments
Required Skills and Abilities
- Consistently demonstrating the TELUS values
- Bilingualism both French and English
- Strong customer service skills
- Sound judgement
- Proven team player with strong interpersonal skills and a can-do attitude
- Self-motivated and have an ability to work with minimal supervision
- Ability to learn quickly and apply feedback while maintaining a high level of attention to detail
- Ability to maintain a high level of performance under the pressure of time constraints in a fast paced high volumechanging environment
- Business acumen
Knowledge of the following applications tools or training in related areas is an asset
- SAP
- SIMS
- Knowbility/Smart Desktop
- Core billing systems
- KANA
- Excel
- Credit bureaus
- Credit / Collections
Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients suppliers candidates external partners etc.); interact in English with internal parties (colleagues internal partners stakeholders etc.); and work with IT tools whose interface is only accessible in English as part of this positions main responsibilities given its national scope.
Required Experience:
Unclear Seniority
Description As a part of this team you would be part of the business sale-to-order flow by processing Business Credit Assessment Requests and Business Connect requests for products and services such as: Validation of legal names using corporate registriesRisk assessment using credit bureaus and int...
Description
As a part of this team you would be part of the business sale-to-order flow by processing Business Credit Assessment Requests and Business Connect requests for products and services such as:
- Validation of legal names using corporate registries
- Risk assessment using credit bureaus and internal TELUS information
- Application of our Corporate Credit Policy
Our key objectives are to support the Sales and Sales Support teams as well as maintaining Service Level commitments while providing quality credit decisions on behalf of TELUS.
Qualifications
Required Experience
- Work experience in a queue environment with service level commitments
Required Skills and Abilities
- Consistently demonstrating the TELUS values
- Bilingualism both French and English
- Strong customer service skills
- Sound judgement
- Proven team player with strong interpersonal skills and a can-do attitude
- Self-motivated and have an ability to work with minimal supervision
- Ability to learn quickly and apply feedback while maintaining a high level of attention to detail
- Ability to maintain a high level of performance under the pressure of time constraints in a fast paced high volumechanging environment
- Business acumen
Knowledge of the following applications tools or training in related areas is an asset
- SAP
- SIMS
- Knowbility/Smart Desktop
- Core billing systems
- KANA
- Excel
- Credit bureaus
- Credit / Collections
Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients suppliers candidates external partners etc.); interact in English with internal parties (colleagues internal partners stakeholders etc.); and work with IT tools whose interface is only accessible in English as part of this positions main responsibilities given its national scope.
Required Experience:
Unclear Seniority
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