Complaints Legal Analyst (German Market)
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
About the opportunity
We invite you to contribute in shaping the future of digital banking in the Complaint Management & Prevention Department - a business unit that connects our Customers Authorities and internal stakeholders on the exciting journey of shaping compliant and seamless services that our users love.
You will have the opportunity to make an impact at N26 by working with stakeholders across multiple functions in the ever-changing world of finance.
In this role you will:
- Take care (record process respond) of formal complaints mainly from lawyers or via authority in the German Language.
- Help to identify complaints root-causes and define possible solutions.
- Assist and participate in mitigation projects to prevent further complaints.
- Take over own initiatives to improve operational procedures with a focus on compliance.
- Face a great variety of different topics and a not monotonous work.
- Witness a very good team spirit and cooperation with various stakeholders of all departments.
- Develop more bank-specific expertise esp. about compliance-related topics.
- Work on all tasks in your area with a substantial degree of autonomy and be a Point-of-Contact if any issues arise
What you need to be successful:
Background:
- You speak German (native or native level) and fluent English - these are mandatory requirement.
- Knowledge of French/Italian/Spanish is a plus
- Relevant Bachelors degree (e.g. law studies) is desirable.
- Relevant work experience in legal compliance banking sector and financial service industry.
- Previous experience communicating with government regulators is a plus.
- You are an analytical thinker with strong investigation skills ideally combined with process optimisation expertise.
- You are able to carry out accurate legal research independently
- You have experience with using CRM system (ideally Salesforce) and experience with process management tools like Jira and Confluence is a plus.
Skills:
- You use your time effectively can prioritise appropriately and are able to work under strict deadlines.
- You are committed and eager to learn and want to drive the improvement and optimisation of our processes.
- Continuously challenge the status quo.
- Actively help yourself (and others) being successful.
- You enjoy working in a very motivated team but also have a high degree of autonomy.
Whats in it for you:
Accelerate your career growth by joining one of Europes most talked about disruptors .
Employee benefits that range from a competitive personal development budget work from home budget discounts to fitness & wellness memberships language apps and public transportation.
As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.
A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities life experiences and family statuses.
A relocation package with visa support for those who need it.
Who we are
N26 has reimagined banking for todays digital world. Technology and design empower everything we do and its how we are building the global banking platform the world loves to use.
Weve eliminated physical branches paperwork and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.
Sounds good Apply now for this position.
N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status or disability status.
Required Experience:
IC
Key Skills
- Microsoft Access
- SQL
- Analysis Skills
- Microsoft Powerpoint
- Securities Law
- Data Mining
- Investment Banking
- Market Research
- Microsoft Excel
- Visual Basic
- Bloomberg
- Data Analysis Skills
About Company
It is with sincere gratitude and appreciation of everything we built together, that we made the tough decision to sharpen our focus on our European business.
