IT Professional 3 Computer Support

Mishawaka, IN - USA

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

$45.00/hour
1st Shift: 8:00am-5:00pm
Contract

Description:
High Level:

Provide daily onsite IT support at the Mishawaka Indiana site. (5 days a week onsite 8 hours per day M-F)
Qualified candidate will be responsible for daily IT support of PCs (Laptop and Desktop) Networking & Servers physical topology cabling and troubleshooting and specific manufacturing facility IT device support such printers and handheld scanners etc.
Candidate will need to be physically able to walkaround the large facility on a daily basis for spot checks/rounds and device troubleshooting and also be able to lift 50lbs with respective to Datacenter servers and switch infrastructure installation and decommission.
Candidate will need superior customer service skills and able to interact with a wide range of users with varying IT skill levels.

Specifics:

Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun model.
Complex IT problem solving and investigation of recurring IT issues.
Resolving on premise IT issues that may arise or be dispatched to your local location.
Staying up to date on the latest IT service offerings ITSM portals active migration projects and technical resolutions affecting our user base.
Escalating any unresolved issues and/or Major Incidents to the Site Management Infrastructure (SMI) team.
You have excellent communication skills (written verbal) focused on translation of IT technical resolutions to end user business language.
L1/L2 deep technical problem-solving capability in many facets of Information Technology.
Mid-Level Experience with End User Computing Datacenter Technologies and Networking.
You work effectively in global multi-cultural teams.
Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion.
Bachelors degree or equivalent experience required.
Minimum of 3-5 years of experience with IT Deskside Support and/or IT Systems Analyst role(s).

Technical:

Win10 / Win11 Client expertise with Office 365 in an Enterprise environment.
Network diagnostics TCP/IP DHCP reservations console access and troubleshooting capability including VLAN knowledge.
Server configuration iLO setup vulnerability remediation.
Mobile Device troubleshooting and configuration (Android and IOS).

Manufacturing facility devices (label printer handheld WIFI devices and instruments).
Intune/Azure AD experience.
Identity management including multifactor authentication setup.
PC migration application installation and data copy.
Service NOW incident and request management.

Candidate will need superior customer service skills and able to interact with a wide range of users with varying IT skill levels.

We are looking for an entry level candidate with 0-3 years experience only.

Required Experience:

Unclear Seniority

$45.00/hour1st Shift: 8:00am-5:00pmContractDescription:High Level:Provide daily onsite IT support at the Mishawaka Indiana site. (5 days a week onsite 8 hours per day M-F)Qualified candidate will be responsible for daily IT support of PCs (Laptop and Desktop) Networking & Servers physical topology ...

$45.00/hour
1st Shift: 8:00am-5:00pm
Contract

Description:
High Level:

Provide daily onsite IT support at the Mishawaka Indiana site. (5 days a week onsite 8 hours per day M-F)
Qualified candidate will be responsible for daily IT support of PCs (Laptop and Desktop) Networking & Servers physical topology cabling and troubleshooting and specific manufacturing facility IT device support such printers and handheld scanners etc.
Candidate will need to be physically able to walkaround the large facility on a daily basis for spot checks/rounds and device troubleshooting and also be able to lift 50lbs with respective to Datacenter servers and switch infrastructure installation and decommission.
Candidate will need superior customer service skills and able to interact with a wide range of users with varying IT skill levels.

Specifics:

Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun model.
Complex IT problem solving and investigation of recurring IT issues.
Resolving on premise IT issues that may arise or be dispatched to your local location.
Staying up to date on the latest IT service offerings ITSM portals active migration projects and technical resolutions affecting our user base.
Escalating any unresolved issues and/or Major Incidents to the Site Management Infrastructure (SMI) team.
You have excellent communication skills (written verbal) focused on translation of IT technical resolutions to end user business language.
L1/L2 deep technical problem-solving capability in many facets of Information Technology.
Mid-Level Experience with End User Computing Datacenter Technologies and Networking.
You work effectively in global multi-cultural teams.
Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion.
Bachelors degree or equivalent experience required.
Minimum of 3-5 years of experience with IT Deskside Support and/or IT Systems Analyst role(s).

Technical:

Win10 / Win11 Client expertise with Office 365 in an Enterprise environment.
Network diagnostics TCP/IP DHCP reservations console access and troubleshooting capability including VLAN knowledge.
Server configuration iLO setup vulnerability remediation.
Mobile Device troubleshooting and configuration (Android and IOS).

Manufacturing facility devices (label printer handheld WIFI devices and instruments).
Intune/Azure AD experience.
Identity management including multifactor authentication setup.
PC migration application installation and data copy.
Service NOW incident and request management.