Onboarding Specialist (German speaking)

Hamburg - Germany

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

At Poka were transforming how frontline teams operate learn and solve problems.

Our connected worker platform is purpose-built for manufacturing empowering frontline workers to share knowledge collaborate in real-time and drive continuous improvement. Think of it as the missing digital link bringing the human interface into the stack of the Smart Factory generating the right data and insights that drive entirely new scales of process improvements.

Were proud to support global leaders like Nestlé Bosch Mars and Danone in their digital transformation journeys and as part of the IFS family our reach and impact continue to grow globally.

Help customers unlock the power of Poka.

As an Onboarding Specialist youll play a central role in guiding new customers through their Poka journey from initial setup to confident successful adoption. Youll lead engaging workshops coordinate smooth implementations and empower frontline teams to get the most out of our platform.

This is a hands-on people-focused role where every onboarding success story starts with you.

What youll be doing

Act as the primary point of contact during onboarding aligning customer expectations with clear measurable outcomes.
Collaborate with customers to define project scope use cases and key KPIs that drive business results.
Facilitate impactful training sessions and onboarding workshops both virtual and onsite tailored to each customers needs.
Partner closely with Sales Customer Success and Product teams to ensure a seamless customer journey.
Contribute to the continuous evolution of Pokas onboarding methodology to enhance scalability automation and standardization.
Support prospects in their trial use of Poka and offer refresher or advanced training sessions for existing customers.

What you bring

Strong project management and organizational skills with a customer-first mindset.
Experience facilitating workshops or delivering training in a professional setting.
Excellent communication and interpersonal skills able to engage both shop floor teams and senior stakeholders.
Familiarity with Lean and TPM principles (Green Belt certification is an asset).
Ideally experience in manufacturing operations and/or SaaS - in a consulting or implementation style role.
Ability to adapt in a fast-changing environment and work independently across global teams.
Able to travel up to 50% during busy periods.
Fluency in English & German (additional European languages are a plus)!

What we offer:

Dynamic and collaborative work environment.
Generous vacation policy upon arrival.
Remote work policy.
A truly flexible schedule that allows you to adapt your work hours.
Benefits Plan offered from day one.
MacBook Pro and 500 allowance for your home office.
Generous referral bonus.
The tools support and opportunities you need to keep learning and progressing in your career.

Want to learn more about our culture Click HERE.

Please note: An understanding of Englishis essential at Poka as it is the language used during company-wide meetings and many internal communications ensuring effective collaboration and addition as Poka operates in an international environment English is the primary language for communicating with our clients and partners enabling us to better serve them and represent Poka in a professional manner.

Required Experience:

At Poka were transforming how frontline teams operate learn and solve problems.Our connected worker platform is purpose-built for manufacturing empowering frontline workers to share knowledge collaborate in real-time and drive continuous improvement. Think of it as the missing digital link bringing ...