Representante de Atención al Cliente Bilingüe
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
Foundever is a global leader in the customer experience (CX) industry. With 170000 associates across the globe were the team behind the best experiences for 750 of the worlds leading and digital-first brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Our Core Values are:
- Creativity: Make it simple lead the change.
- Commitment: Aim for better impact for the good.
- Connection: Share experiences grow together.
Benefits we have for you:
Monthly Food Allowance: Enjoy a Sodexo card worth COP$100000!
Medical Appointment Service: We offer access to 1doc3 where you can schedule same-day appointments at no additional cost. You can choose from in-person or virtual visits in various specialties like nutrition general health and more.
Tenure Bonus: When you celebrate your first anniversary with us youll receive a one-time bonus of COP$500000.
Paid Days Off:After one year with the company youll be eligible for two additional paid days off on top of the 15 days you accumulate each year.
Job Summary
We are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction.
Main Requirements
- At least 18 years old
- High School Diploma
- Be located in Bogotá
- Be able to work on-site at Calle 165#45-46
- Colombian Citizenship or work permit
Skill Required
Communication Skills:
- Excellent written & verbal communication skills (English)
- Ability to communicate effectively & clearly.
- Communicates effectively positively and diplomatically.
Customer Service Skills:
- Customer Service Skills
- Ability to empathize with the customer.
- Ability to build and gain the customers trust by listening & understanding and where possible exceeding their needs.
Technical Skills:
- Basic PC knowledge.
- Ability to multitask.
- Skilled in accurate data entry.
Primary Job Responsibilities
- Answer Incoming Calls to customer service Lines.
- Provide a high level of professional and competent service assistance.
- Successfully complete and approve training and quality requirements.
Key Skills
- Internship
- Accounts Receivable
- Generator
- Computer Operating
- Corporate Risk Management
About Company
Foundever is a global leader in customer-experience (CX) outsourcing, combining human expertise and AI-driven capabilities to support over 9 million customer interactions daily across 60+ languages in 45 countries.
