Marketing Technologies Business Operations Lead
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Job Location:
Basel - Switzerland
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.
The Position
Can you bridge the gap between Going Live and Creating Value
At Roche we are deploying a fully integrated MarTech ecosystem across our organistion. We dont just want these tools to exist; we want them to perform. As the Business Operations Manager you will be the custodian of the Run State. You are the strategic leader who ensures our technology investments translate into seamless commercial execution operational stability and measurable business growth.
The Opportunity
Master of the Run-State: You own the transition from project-led implementation to high-performing Business as Usual (BAU). You ensure that when the project ends the value continues to scale.
Process Architect: You wont just manage workflows; you will audit and redesign them. Youll identify bottlenecks and spearhead the design of to-be processes that eliminate manual effort and maximize the ROI of our tech stack.
Strategic Governance: Establish and lead the change control and governance frameworks that manage how our business processes evolve post-launch.
Operational Insight: Build the reporting frameworks that translate technical uptime into business insightstracking KPIs like cost-to-serve user adoption and speed-to-market.
Team Leadership: Mentor and lead a cross-functional operations function (Business and IT) empowering them to manage complex cutovers hypercare and long-term support.
Bridge Builder: Act as the critical link between technical RDT/IT teams external vendors and senior commercial stakeholders to ensure everyone is aligned on the run model.
Who You Are
You are a highly structured process-oriented leader. You possess a pragmatic mindset and understand that technology is only as good as the business operations supporting it.
Operations Veteran: 710 years in Business Operations or Service Delivery within a large-scale global environment. You know how to run enterprise platforms at scale.
Industry Domain: 510 years of experience in the commercial function of Pharma/Biotech (or a similarly regulated industry).
Transition Expert: Proven hands-on experience managing complex Project-to-Operations shifts including go-live readiness and hypercare.
Leader of People: 3 years of direct people leadership or 10 years of matrix leadership in distributed teams.
Process Mastery: A passion for continuous improvement and a VACC leadership mindset.
Education: University Degree in Business or related field; an MBA or ITIL certification is a significant advantage.
Mobility: Ready to travel globally 1015% of the time.
Why Join the MarTech Team
In the Marketing Technologies function we dont just look at data; we use it to drive the business. This role is perfect for a leader who wants to move beyond the launch phase and actually build the operational engine that will power Roches customer engagement for years to come.
Who we are
A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.
Lets build a healthier future together.
Roche is an Equal Opportunity Employer.
Key Skills
- Disaster Recovery
- Order Management System
- SAFe
- TOGAF
- Business Management
- White Papers
- Investment Banking
- Middleware
- Project Management
- Sharepoint
- Order Fulfillment
- Google Suite
About Company
F. Hoffmann-La Roche AG is a Swiss multinational healthcare company that operates worldwide under two divisions: Pharmaceuticals and Diagnostics. Its holding company, Roche Holding AG, has bearer shares listed on the SIX Swiss Exchange. The company headquarters are located in Basel.
