German Customer Advisor for a Global Consulting Leader Porto, Portugal

Come and work with us.

Do you want to work with a company that believes in building brighter futures
Are you Germannative or fluent with strong English communication skills
Looking to make your career in a multicultural environment in the happy and historic city ofPorto
So we have the perfect opportunity for you!

Our client is a global consulting leader helping clients around the world redefine the world of work reshape retirement and investment outcomes and unlock real health and well-being for their people.

As a customer service specialist in this project your daily responsibilities will include:

• Comply with the companys policies and procedures to meet statutory quality and business requirements within the overall strategy and objectives.
• Customer relationship management and digitized processing of customer contacts focused on health insurance.
• Answer inbound calls and written communication within guidelines/goals established by the client and contact center management
• Be a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts) such as requests for information on contributions reimbursements and calculations of complementary reimbursements to Social Security upgrading and/or downgrading affiliation or deletion of beneficiaries rights and benefits
• Complete daily tasks as allocated in an efficient and timely manner
• Maintain accuracy and security of customer information on the database
• Identify and escalate issues appropriately
• Compose thoughtful and accurate messages or customize prepared responses to customer emails
• Research information and solve problems using available resources
• Monitor and control numerous concurrent tasks in tandem
• Proactively and independently work to meet targets and goals

To succeed in the role you will need to have:

• Native or proficient level of German(C2)(mandatory)
• Advanced level of English (at least C1) both verbal and written (mandatory)
• Previous experience in customer services and/or banking/insurance is an asset.
• Computer literate
• Pedagogy active listening personalized follow-up of insured files
• Ability to read understand and explain guarantees
• Ability to calculate and/or explain reimbursement calculations
• Customer-oriented willingness to provide personalized care
• Genuine unfeigned empathy (human situations and tragic contexts to be taken into account)
• Method rigor patience organization autonomy involvement
• Ability to keep calm and clear-headed in critical situations
• Ability to demonstrate confidence when imparting information or dealing with troubled callers
• People-oriented value-added interpersonal skills
• Strong analytical and empathic skills
• Logic and mathematical calculations (arithmetic/percentage)
• Experience with policy work or help resource project management
• Life experience to apply to managing situations
• Early adopter of technology
• Ability to put callers at ease
• Makes the customers feel confident that their needs are being met
• Dependable reliable and able to perform duties with minimum supervision
• Ability to interact positively with peers and supervisors
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Porto Portugal (work on site)

Benefits.

• Signing bonus
• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here you can improve your quality of life and grow your career.

Apply today!