Benefits Enrollment Systems Specialist – Team Leader
Share
Job Location:
San Antonio, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
About HUB
HUB International is a global insurance broker providing a broad array of property casualty risk management life and health employee benefits investment and wealth management products and services. HUB has more than 600 offices across the United States Canada and Puerto Rico with more than 20000 employees. Our regional offices throughout North America are dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs. We are a company dedicated to superior customer service with employees committed to adding value to every client activity.
We are currently seeking a Benefits Enrollment Systems Specialist Team Leader to join our this role you will build and support benefits enrollment sites for our clients while also providing leadership coaching and strategic direction for a team of Benefits Enrollment Systems Specialists.
You will be responsible for building benefits enrollment sites for clients testing site functionality for accuracy navigation and ease of use. You will train client contacts to use enrollment sites and related benefits platforms (carriers third-party administrators) and assist at open enrollment meetings. You will work closely within a service team and alongside sales producers to ensure exceptional client service.
As a Team Leader you will partner with the Benefits Technology Director to drive department strategy lead and develop team members ensure workflow consistency and deliver a renowned client experience.
This position requires a Texas General Lines Life & Health insurance license to be obtained within sixty days of employment and maintained throughout employment.
Youre Great At
You are technology savvy have excellent verbal and written communication skills and possess a strong customer service orientation. Ideally you have prior experience in a benefits administration role with familiarity using benefits enrollment platforms such as Employee Navigator or similar systems as well as BenefitPoint. Strong working knowledge of Microsoft Office products is essential.
You also demonstrate leadership capability including the ability to coach others manage competing priorities resolve conflicts and think strategically while remaining hands-on with client work.
Team Leader Responsibilities
Strategic
- Partner with the Benefits Technology Director and other Team Leaders to develop short-term and long-term strategies for achieving results and delivering renowned client experiences.
- Model core values while leading developing and supporting team members; actively participate in staffing and recruiting planning.
- Coach mentor and provide ongoing performance feedback to elevate both individual and team performance.
- Address personnel decisions including performance evaluations corrective actions and terminations in consultation with the Benefits Technology Director and Human Resources.
- Manage internal relationships and help resolve conflicts within and across departments.
- Contribute to the creation evaluation and documentation of department workflows and procedures.
- Provide strategic input on technology enhancements and value-added solutions that improve department efficiency effectiveness and client service.
Tactical
- Perform the duties of a Benefits Enrollment Systems Specialist for assigned accounts.
- Ensure each team member has documented development goals; provide guidance and help identify development opportunities.
- Conduct regular one-on-one meetings coaching sessions and formal performance evaluations in accordance with company practices.
- Ensure timely resolution of escalated client issues.
- Serve as a backup Benefits Enrollment Systems Specialist for team members when needed.
- Manage and approve team schedules and time-off requests.
- In collaboration with the Benefits Technology Director assign and rebalance accounts across the team as needed.
- Track and monitor adherence to established workflows and procedures.
- Monitor retention of the teams assigned accounts.
- Ensure team compliance with Continuing Education (CE) licensing and industry regulatory requirements.
- Create and fulfill personal development goals related to industry knowledge leadership development and license CE requirements.
- Maintain a General Lines Life & Health license and participate in seminars and training to support ongoing knowledge and skill development.
- Adhere to all Continuing Education (CE) industry and regulatory/legislative requirements.
- Perform other duties as requested in support of the operations of an insurance agency.
What Makes Us Different
- Team matters: We believe diverse talents working collaboratively produce great work. We work in teams to provide a client experience beyond compare.
- Expertise matters: We are consistently recognized by our clients and carriers for delivering results. We believe in developing people.
- You matter: We value your voice at work and enjoy helping people flourish in their careers. We strive for work/life harmony.
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Required Experience:
IC
Key Skills
- Customer Service
- Fmla
- HIPAA
- Microsoft Outlook
- Benefits Administration
- HRIS
- Payroll
- Employment & Labor Law
- ADP
- Human Resources
- Phone Etiquette
- Workday
About Company
HUB International is a leading North American insurance brokerage that provides employee benefits, business, and personal insurance products and services.
