IT Specialist (0080545)

Honolulu, HI - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Title: IT Specialist

Position Number:

Hiring Unit: Information Technology Services Client Services Operation Center

Location: UH Manoa

Date Posted: January 23 2026

Closing Date: February 6 2026

Band: B

Salary : salary schedules and placement information

Full Time/Part Time: Full-time

Month: 11-month

Temporary/Permanent: Permanent

Duties and Responsibilities (* denotes essential functions):

* Conceives plans and directs tasks to produce or to support information technology service management (ITSM) practices utilized by ITS.
* Develops documents implements and enhances ITSM procedures and activities in accordance with service management frameworks such as ITIL.
* Directs the design development testing and documentation of the ITSM platform.
* Designs develops tests and documents programs and scripts that automate routine tasks particularly within the ITSM platform.
* Works directly with IT staff and assesses technical requirements based on strategic initiatives and customer needs for ITSM practices and workflows to support operational processes.
* Provides project implementation and post-implementation support for ITSM initiatives
* Coordinates ITSM project efforts or work tasks that may include integrating the work of other IT professional staff student technicians and applicable vendors.
* Evaluates progress during ITSM project stages; and modifies work schedule and tools utilized to meet project requirements.
Develops and experiments with new ideas techniques and applications to increase job productivity and efficiency.
Keeps abreast of advances in information technology and assess the feasibility of incorporating into project plans and specifications.
Other Duties As Assigned

Minimum Qualifications

Possession of a pertinent baccalaureate educational degree in Computer Science Management Information Systems or related field and 4 years of progressively responsible professional information technology experience with responsibilities for information technology service management and project management of which 2 years of the experience must have been comparable in scope and complexity to the next lower payband in the University of Hawaii broadband system; or any equivalent combination of education and/or professional work experience which provides the required education knowledge skills and abilities as indicated.
Considerable working knowledge of information technology service management and project management as demonstrated by the broad knowledge and understanding of the full range of pertinent standard and evolving information technology concepts principles and methodologies.
Considerable working knowledge and understanding of the broad technology systems hardware and software associated with information technology service management and project management.
Demonstrated ability to recognize a wide range of intricate problems use reasoning and logic to determine accurate causes and apply principles and practices to determine evaluate integrate and implement practical and thorough solutions in an effective and timely manner.
Demonstrated ability to interpret and present information and ideas clearly and accurately in writing verbally and by preparation of reports and other materials.
Demonstrated ability to establish and maintain effective working relationships with internal and external organizations groups team leaders and members and individuals.
If applicable for supervisory work demonstrated ability to lead subordinates manage work priorities and projects and manage employee relations.
Experience implementing information technology service management practices using relevant information technology frameworks and standards.
Considerable experience managing developing and supporting an information technology service management platform e.g. TeamDynamix Cherwell ServiceNow etc.
Considerable knowledge of ITIL or similar service management framework.
Knowledge of project management principles terminology and methodologies.
Ability to work a variable work schedule and to work outside normally scheduled work hours including day night weekend and/or holiday hours as directed.

Desirable Qualifications

Experience implementing managing developing and supporting service management practices in a higher education information technology environment.

To Apply:

Click on the Apply button on the top right corner of the screen to complete an application and attach required documents.

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Applicants must submit the following:

Cover letter to the selection committee indicating interest in the position and how the minimum and desirable qualifications are met
Resume
The names and contact information (telephone number and email addresses) of at least three (3) professional references
Copies of educational transcripts are acceptable; however original official transcripts will be required at time of hire. Diplomas and copies will NOT be accepted. Transcripts issued from an institution outside of the United States of America (USA) require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services Inc. verifying the degree equivalency to that of an accredited institution within the USA. Expense of the evaluation shall be borne by the applicant.

Late or incomplete applications will not be considered. The application will be considered incomplete if any of the required documents/materials are not included or are unreadable.

Please redact references to social security numbers and birthdate on submitted documents.

Employment may be contingent on verification of credentials and other background information including the completion of a criminal history check.

Inquiries:

EEO Clery Act ADA

The University of Hawaii is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment including on the basis of veteran and disability status. For more information visit: is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act annual campus crime statistics for the University of Hawaii may be viewed at: or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement bargaining unit members receive priority consideration for APT job vacancies. As a result external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawaii complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information please refer to the following link:

Required Experience:

DescriptionTitle: IT SpecialistPosition Number:Hiring Unit: Information Technology Services Client Services Operation CenterLocation: UH ManoaDate Posted: January 23 2026Closing Date: February 6 2026Band: BSalary : salary schedules and placement informationFull Time/Part Time: Full-timeMonth: 11-mon...