EHR Generalist

Position Title: EHR Generalist

Program/Dept: Information Technology (140)

Reports to: Senior Director of IT

Classification: Regular Full-Time Exempt

Salary Range: $99284 - $117924 DOEE & benefits package (The listed salary range may vary depending on geographic location).

Agency Description: Caminar is a leading behavioral health organization that supports thousands of youths and adults across multiple counties in Northern California and the San Francisco Bay Area. With decades of experience since our founding in 1964 we provide comprehensive mental health and substance use treatment and wrap-around services delivered through evidence-based whole-person care. Caminars vision is to be a beacon of safety compassion and fulfillment supporting all those in our communities who need it most. Our mission is to build strength and stability through comprehensive mental health and substance use treatment delivered through evidence-based whole-person care.

Caminar values diversity. People of all races ethnicities countries of origin faiths abilities sexual orientations and gender identities are welcome here. To learn more please visit.

Position Description: The EHR Implementation Generalist collaborates with the Senior Director of IT Billing Supervisor Director of Clinical Operations and Director of Quality to sustain the ongoing operation of the Electronic Heath Records Systems.

Essential Duties & Responsibilities:

Manage staff profiles in Credible and OQ-Analyst

• Create new accounts in the Credible Learning Management System in the Credible training and production domains and in OQ-Analyst
• Manage and track user credentialing profiles
• Manage user terminations and Leaves Of Absence
• Manage EHR Team configuration in Vivantio
• Manage medical prescriber accounts in Credible
• Manage Credible account access for auditors

Form Development and Documentation

• Contribute to the design and maintenance of forms
• Collaborate in the development of User Guides and training materials
• Create and revise forms for clinical staff administrative staff and the management team utilizing Credible form creation tools and Adobe Acrobat
• Create and revise forms that meet county specifications and payer requirements

Report Development and Maintenance

• Create and maintain user reports through the Credible Export Tool and through Client Service and Employee Advanced Searches
• Change program report passwords quarterly and notify regional representatives
• Manage export SQL and Report Catalog versions in GitHub repository
• Train users as needed on how to create their own saved Advanced Searches

Task Ticket Resolution

• Provide ongoing support to staff regarding issues/concerns with the EHR software including processing user requests through the Vivantio ticketing system
• Meet deadlines and effectively prioritize projects and objectives for self and staff
• Coordinate with Qualifacts OQ Measures and county departments to resolve software issues

Implementation Projects

• Update Credible and OQ-Analyst to reflect new or changing programs including program configurations billing matrix specifications services forms and workflows
• Manage new and changing payer configurations in Credible

Database Management

• Maintain the billing matrix and payer configurations as contracts are renegotiated or payer requirements change and as the Billing department requests

• Maintain the virtual database through automated exports and SSIS packages and manage version control through GitHub repository

• Assist in maintaining daily data modifications through PowerAutomate scripts
• Conduct periodic EHR audits run a set of data integrity audits monthly with results sent via email to regional representatives and perform ad hoc audits and corrective measures as needed
• Make Data Dictionary changes to accommodate database schema changes and Credible feature updates or additions
• Review all Credible and OQ-Analyst update releases for impact notify users prior to a release of potential downtime and after a release as a reminder to clear cache

General

• Attend training events and staff meetings as assigned
• Become a subject matter expert on all aspects of the EHR and how it can be leveraged by staff
• Work with the IT Director Billing Supervisor Director of Clinical Operations and Director of Quality to develop and maintain administrative and clinical workflows
• Become familiar with regional workflows in order to provide company-wide support
• Provide ad-hoc training when necessary
• Actively participate in EHR related projects
• Attend Qualifacts Credible User Group meetings
• Participate in Qualifacts Credible Partner Community innovation groups and projects

Qualifications Skills & Abilities

• 4 years of relevant work experience preferred.
• Must have excellent computer skills including extensive work with Microsoft Office (Word Excel Outlook) SQL Server Management Studio(SSMS) SQL Server Visual Studio and Integration Services (SSIS) Notepad Teams Edge
• Database Management experience
• Vivantio and GitHub experience is a plus
• Problem solving able to identify and resolve problems in a timely manner skillfully gathering and analyzing information
• Customer service able to manage difficult customer situations respond promptly to customer needs and solicit customer feedback to improve service
• Oral communication able to speak clearly and persuasively in positive or negative situations demonstrate group presentation skills and conducts meetings
• Quality management able to improve and promote quality and demonstrate accuracy and thoroughness
• Planning/organizing able to prioritize and plan work activities use time efficiently and develop realistic action plans
• Adaptability able to adapt to changes in the work environment manage competing demands and deal with frequent change delays or unexpected events
• Dependability able to maintain a consistent work schedule that accommodates user schedules follow instructions respond to management direction and solicit feedback to improve performance
• Safety and security consistently promotes and personally observes safety and security procedures and uses equipment and materials properly
• Must be a dynamic self-starter with demonstrated ability to work independently routinely and on special projects
• Must be able to interact with non-computer personnel as a trainer
• Experience in health services administration or non-profit environment is helpful
• Knowledge of clinical workflows county requirements and Medi-Cal regulations is a plus

Physical Environmental and Mental Requirements

• Physical: Frequently required to perform moderately difficult manipulative tasks such as typing writing etc. Must be able to walk stand sit for extended periods
• Sensory: Frequently required to read documents written reports and plans. Must be able to distinguish normal sounds with some background noise as in answering the phone interacting with staff etc. Must be able to speak clearly and understand/be understood using the English language
• Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days
• Equipment: Frequently required to use a computer and phone

Special Requirements

• Must be able to meet and receive a criminal records clearance as required by Title XXII other licensing regulations and Caminar practices
• Must be able to pass post offer pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies