NMS ServiceNow Designer

Unleash Your Potential

At Leidos we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams contribute to our communities and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers our people and our community. Our Mission Vision and Values guide the way we do business.

If this sounds like an environment where you can thrive keep reading!

The Mission

Leidos Digital Modernization sector is seeking an NMS ServiceNow Software Designer to support a key program. The NMS IT Software Designer will provide expert knowledge of network management systems operating systems commercial software government software and full integration of toolsets and servers.

This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted.

Primary Tasks:

• Deploy administer develop and integrate the ServiceNow suite on RHEL and Windows; collaborate with database developers on MariaDB connectivity schema and performance requirements.
• Work within Agile/Scrum and SDLC processes to plan build test and deliver ServiceNow features; participate in stand-ups sprint planning reviews and retrospectives.
• Collaborate with Project Managers and Technical Leads to communicate status risks and technical challenges; provide estimates and technical inputs.
• Design and implement integrations between ServiceNow Cisco Network Services Orchestrator (NSO) GOTS and other enterprise tools using REST/SOAP APIs IntegrationHub and MID Server.
• Create and maintain technical documentation (design specs runbooks user guides) and support user handoff training when required.
• Monitor application performance and availability; build dashboards/alerts and proactively remediate issues.
• Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) by producing artifacts remediating findings and applying DISA STIG/SCAP benchmarks and customer-specific requirements.
• Support the automation of ServiceNow deployments and related tasks by contributing to the development of scripts using Ansible Python Terraform and PowerShell; assist in creating test validation and verification scripts.
• Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis
• (RCA) and implement corrective actions.
• Conduct system performance analysis and tuning to optimize configurations and throughput.
• Execute engineering tasks across the SDLC adhering to change/release processes and delivering within scope and schedule.
• Package and deliver well-engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate.
• Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements.

Basic Qualifications:

• A current and active TS SCI with specific poly.
• Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years masters and 4 years bachelors and 6 years associates and 8 years or HS diploma and 10 years.
• Additional required qualifications include: Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.
• The candidate must be highly motivated. Able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines.
• Must have at least 1 year of relevant ServiceNow experience that can be a combination of work history education and training.
• The candidate must also have experience working within concept design engineering production and sustainment phases of ServiceNow system development lifecycle.
• Experience with at least one of (Agile Scrum SDLC).
• Must be able to work with minimal supervision to perform complex technical tasks and work with others effectively.
• Must be able to process and analyze information and trouble calls submitted by a customer (e.g. system administrator developer security specialist) make determinations and provide and implement solutions.
• Strong communication skills for working effectively with clients and team members.
• Strong organizational skills including attention to detail multitasking and critical thinking skills
• Skilled in working within a team environment within a professional office setting.
• Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities.
• Strong written and verbal communication skills.
• Working knowledge of Service Now or other ITSM platforms.
• Experience working with Microsoft Office products: Word Excel PowerPoint and Outlook.

Preferred Qualifications:

• Certification: ServiceNow Certified System Administrator.
• Cross platform and integration experience. Windows Linux Android Juniper and Cisco.
• Experience developing and scripting within ServiceNow using languages such as JavaScript as well as integrating
• ServiceNow with external systems using Java Python Perl or PowerShell.
• Experience with databases including MariaDB.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.