German Customer Representative for DJI Lisbon, Portugal
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Come and work with us.
Do you want to provide support for aleading manufacturer of drones action cameras and otherproducts
Are you Germannative or fluent with strong communication skills
Looking to make your career in a multicultural environment in sunny and happy Lisbon
So we have the perfect opportunity for you!
DJI manufactures commercial remotely manned aircraft (called RPAs unmanned aerial vehicles or drones) for various activities. It also designs and manufactures camera systems gimbal stabilizers sensors propulsion systems enterprise software and flight control systems.
As a customer service specialist in this project your daily responsibilities will include:
- Respond promptly and professionally to customer inquiries and issues via phone email.
- Provide accurate and detailed information about drone products features and specifications.
- Assist customers with product setup troubleshooting and usage guidance.
- Diagnose and resolve technical issues related to drones remote controllers software and accessories.
- Process customer orders returns and exchanges.
- Track and update customers on the status of their orders.
- Stay informed about the latest drone models software updates and industry trends.
- Provide product recommendations based on customer needs and preferences.
- Ensure the highest level of customer satisfaction by consistently meeting or exceeding service quality standards.
- Gather customer feedback and provide insights to improve products and services.
To succeed in the role you will need to have:
- Native or proficient level ofGerman (C2)
- Intermediate level ofEnglish(at least B2)
- Strong communication skills with excellent phone conversation skills attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance be a curious investigator and problem solver
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Lisbon Portugal(work on site)
Benefits.
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here you can improve your quality of life and grow your career.
Apply today!
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Foundever is a global leader in customer-experience (CX) outsourcing, combining human expertise and AI-driven capabilities to support over 9 million customer interactions daily across 60+ languages in 45 countries.
