Technology Systems Analyst On Campus Position

Job Summary
TSC does not sponsor work visas The role of the Technology Systems Analyst is to support the design implementation and optimization of enterprise technology solutions. This individual will serve as the primary resource for advanced direct end-user technical support on campus ensuring smooth and reliable technology services. This exempt-level role combines technical expertise problem-solving skills and a commitment to excellent customer service. The Technology Systems Analyst will focus on systems analysis process improvement and technology integration to improve efficiency and user experience. Responsibilities include working with the outsourced help desk to resolve complex tickets performing hardware and software repairs (e.g. Dell/Mac Windows/macOS Microsoft 365) managing technology equipment inventory and supplies and requesting vendor quotes. The Analyst will also provide guidance to staff oversee technology initiatives ensure compliance with institutional standards and support classroom audio-visual (A/V) systems and digital signage. The ideal candidate will be detail-oriented adaptable and able to communicate clearly while working in a fast-paced environment. This position offers the opportunity to shape technology strategy improve workflows and contribute to a culture of innovation and continuous improvement.

Essential Duties And Responsibilities
Systems Analysis & Optimization Assess organizational needs and translate them into technology solutions that improve efficiency and security Develop technical specifications workflows and documentation for new and existing systems Evaluate and recommend enterprise-level hardware software and network solutions Run system diagnostics and performance tests to identify system inefficiencies Monitor logs and alerts for hardware/software issues and escalate as needed Apply patches and updates to maintain system stability and security. Document troubleshooting steps and resolutions for recurring issues. Assist in capacity planning by reporting on resource utilization. Technology Implementation & Integration Lead the deployment and configuration of new systems applications and devices Oversee upgrades migrations and integrations to ensure minimal disruption to operations Develop automation tools and scripts to streamline IT processes Implement and manage Power Automate workflows to enhance process automation and efficiency Support mobile device management ( MDM ) solution for secure and efficient handling of mobile assets. Provide structured training and documentation for end-users after major technology rollout. Audio-Visual & Classroom Technology Install configure and maintain classroom audio-visual systems including projectors smart boards microphones and conferencing tools Provide technical support for instructional technology during classes events and presentations Train faculty and staff on effective use of AV equipment and troubleshoot issues as needed Provide quick start guides and video tutorials for faculty and staff to encourage self-service troubleshooting Standardize AV equipment across classrooms for a consistent user experience and easier maintenance Implement remote monitoring and management tools for AV systems to quickly detect and resolve issues. Governance & Compliance Establish and enforce IT policies standards and best practices Ensure compliance with security frameworks data protection requirements and institutional guidelines Conduct risk assessments and recommend mitigation strategies Provide training and awareness programs to keep staff informed about compliance requirements Monitor and review system changes to ensure alignment with institutional guidelines Leadership & Collaboration Provide mentorship and technical guidance to IT support staff Partner with cross-functional teams to align technology initiatives with organizational strategy Support change management efforts during technology rollouts to minimize disruption Communicate technical concepts in a way that is easy for non-technical stakeholders to understand Foster collaboration between departments to ensure smooth technology adoption Lead cross-functional projects to align technology initiatives with organizational goals

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb or balance; stoop kneel crouch or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.