At AQA were committed to advancing education and were committed to our people. As the largest provider of academic qualifications in the UK we mark over 10 million exam papers each year and its our people who make this happen.

Exams Officer Training Coordinator

Permanent

Manchester

Salary:24500 - 28000

Hybrid working 2 days per week minimum in the office

As the Training Coordinator in the Exams Officer Engagement Teamyoullplay a keypartin supporting Exams Officerswhodeliver AQA create training that builds confidence and capability ensuring each interactionis engaging and positive.

Youllcoordinate and support the delivery of AQAs Exams Officer training offer helping ensure Exams Officers feel prepared and empowered throughout the exam across teams to facilitate the delivery of this is a new role within an expanding team and presents the opportunity for you to shape it with a really engaged community of customers.

Key responsibilities

In this roleyoullbe responsible for:

• Supporting delivery of trainingprogrammesthrough planning and scheduling.

• Using data to understand training needs and measure impact.

• Delivering training online and face to face to ourexamsofficers

What we are looking for

Youllthrive in this role if you enjoy working collaboratively and supporting others.

• Experience as an Exams Officer or within an Exams Team.

• Strong organisational and time management skills.

• Confident communication andstakeholdermanagementskills.

• Ability to evaluate training effectiveness using data.

• Adaptability in a changing environment.

Whatsin it for you

Youllmake a real impact by helping Exams Officers feel supportedconfidentand capable.

• Opportunities to influence meaningful change.

• Development and growth in a supportive team

• Join a supportivevalues-drivenorganisation a charity where every colleague is passionate about education and supporting teachers and learners.

• Flexible working arrangements to support work-life balance 2 days per week in the office whilst being reflective of business need a35 hourworking week 25 days annual leave withadditionalclosure in December

• A collaborative inclusive culture that values your ideas - the opportunity to join lots of network groups (LGBTQ neurodiversitydisAbility empowering women wellbeing ethnic diversityparentsand carers and more)

• Wellbeingprogrammesincluding private health insurance and a health care cash reward plan subscription to Headspace volunteering days

At AQA we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyoneregardless of religion ethnicity gender identity or expression age disability sexual orientation or backgroundis valued respected and empowered to thrive. We actively promote inclusive language avoid stereotypes and strive for representation across all dimensionsof diversity. We welcome applications from individuals of all backgroundsand livedexperiences.

Application process

To applysubmityourmost recentCV andacoverletteroutlining yoursuitabilityfor the role.

Applications will closeat 23:59 on Sunday 8 February

Interviews will take placeover two stages a video interview in the week beginning 16 February followed by an interview in the Manchester office in the week beginning9 March

All applications will receive a written response

#CRE23

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

Purpose:

AQA is much more than just an awarding organisation our purpose is to advance education by enabling teachers and students to realise their potential. Our purpose is the reason AQA exists were here to make a positive difference in the world by bringing out the best in teachers and students.

Joining the Exams Officer Engagement team within the Customer Delivery function you will be part of the team that drives the organisation to make the necessary changes to improve the services and support we offer our Exams Officers that make us distinct. You will work with all areas of the business including Oxford AQA to ensure we provide Exams Officers with a high-quality training and development experience.
This role is key to supporting the delivery of our Exams Officer training offer ensuring that Exams Officers delivering AQA qualifications feel supported confident and capable and become advocates for :

Reporting to the Exams Officer Engagement Manager the role involves the development maintenance and implementation of the Exams Officer Training Strategy that drives customer support training and building capability to ensuresuccessful interactions during the annual exams cycle ensuring clear expectations and a reduction in failure rates. This will be done by working collaboratively with key stakeholders drawing on previous experience and working closely with the Exams Officer Engagement Customer Intelligence and Customer Service teams to use data and customer insight to drive engagement with the Exams Officer training program.

Activities:

Alongside the Exams Officer Training and Development Manager use data to understand training needs and measure the impact of training programmes.
Support delivery of training programs through excellent planning and scheduling.
Venue Management: Source book and set up classrooms or training venues
Keep accurate records for training activities engagement and impact.
Support the preparation of training materials.
Manage training resources including responsibility for the maintenance of all training related process documentation folders.
Act as a point-of-contact for training participants ensuring a smooth customer experience.
Collect participant feedback to assess the effectiveness of training programs making recommendations as necessary to improve outcomes.
Co-ordination of Milton Keynes site visits for customers to increase advocacy co-ordinate focus groups and outputs driving operational efficiencies.

Skills and knowledge:
Exams Officer experience or experience working as part of an Exams Team in a centre.
Ability to use sector experience and understanding of the regulatory environment to support development and delivery of the Exams Officer training strategy.
Strong organisational skills an ability to plan schedule and manage multiple training programs and resources efficiently.
Ability to efficiently managing time to balance multiple tasks and deadlines.
Strong verbal and written communication skills. Ensuring accuracy of documentation plans and schedules.
Confident to engage effectively with customers and internal stakeholders at all levels.
An ability to build effective relationships and work collaboratively with customers and stakeholders at all levels.
Use analytical skills to evaluate the effectiveness of training programs and make data-driven decisions for improvements.
Be receptive to change taking an agile approach to respond to changing environments.