Senior UXUI Designer

Zaizi is looking for a Senior UX/UI Designer (SFIA4/5) to work in a delivery-focused agile environment within the complex landscape of UK public sector digital transformation.

Youll play a key role in translating deep user insights and complex business requirements into clear usable designs that development teams can effectively implement. Working across end-to-end user journeys youll define and guide the creation of prototypes and user-centred design (UCD) artefacts that uncover user motivations behaviours and service interactions.

You will be a champion for the GDS Service Standard ensuring all outputs meet the rigorous requirements for accessibility and inclusivity. Knowledgeable in industry best practices youll support and mentor other designers contributing to their professional growth while ensuring high-quality evidence-based standards across the teams work.

At Zaizi a UX/UI Designer works within a multidisciplinary team and is responsible for planning leading and coordinating UCD efforts. Youll collaborate closely with product managers solution architects developers testers and other designers to ensure design outputs are clearly communicated and effectively shape ongoing development.

• A proven track record of delivery within government with a deep understanding of the GDS Service Manual style guide and the Service Standard assessment process. Experience with the Prototype Kit and Github useful but not required
• Able to plan and participate in the synthesis of user research transforming raw data and observations into actionable design patterns and strategic insights.
• Expertly turn complex insights from user research into intuitive user-centred designs that solve genuine user problems.
• Expert knowledge and experience of Figma and digital whiteboarding tools to create high-fidelity prototypes that can be used to test and refine ideas feeding directly into development.
• Strong communication skills able to evangelise user needs to the team and wider stakeholders acting as a bridge between technical constraints and user expectations.
• Lead the design and facilitation of workshops to elicit requirements from ambiguous user needs and align diverse stakeholder groups.
• Be the go-to person for expertise in inclusive design providing guidance and best practices to ensure services work for everyone.
• Work closely with developers and testers to bring designs to life in production ensuring the design intent is maintained through to go-live.
• Oversee the creation of design artefacts to inform decision-making helping to define the UCD approaches and methodologies for large-scale projects.
• Take an active role in the UCD community by sharing knowledge through blog posts leading or contributing to community of practice sessions and attending industry meet ups.

Core skills & competencies

• Experience with a range of user-centred design and service design techniques with the ability to choose the right tool for the specific public sector challenge.

• A history of mentoring and training junior or mid-weight designers fostering a culture of continuous learning and professional development.
• Willingness to contribute to the wider UCD community sharing knowledge through blog posts community of practice meetups or industry events.
• Strong communication skills with an ability to explain design decisions and communicate them effectively to technical and non-technical audiences alike.
• Experience working flexibly and collaboratively as part of an multidisciplinary Agile team ensuring design debt is managed and user needs are prioritised.
• Expert at theming and synthesising outputs from raw research to produce strategic insights that influence the product roadmap.
• Understanding of HTML CSS and responsive principles

You dont meet all the requirements

Studies show that women and black Asian and minority ethics people are less likely to apply for a job unless they meet every qualification. So if youre excited about this role but your experience doesnt align perfectly with the job description wed love you to still apply. You might just be the perfect person for this role or another role here at Zaizi.

We actively welcome applications from people of colour the LGBTQ community individuals with disabilities neurodivergent individuals parents carers and those from lower socio-economic backgrounds.

If you need any accommodations to support your specific situation please feel free to let us know. For candidates who are neurodiverse or have disabilities we are happy to make any adjustments needed throughout the interview processjust ask!

Security

This role requires eligibility for UK Government Security Clearance. This currently means candidates must have the right to work in the UK without sponsorship and have lived in the UK continuously for the last 5 years.

Compensation

• Competitive Pay:Salaries reviewed annually to ensure they reflect your performance and market value.
• Loyalty Pension:We invest in your future. Starting at a 5% employer contribution we increase this by 0.5% every year after your third anniversary up to amaximum of 8%.
• Protection:Comprehensive Group Life Assurance for peace of mind.

Purpose & Culture

• Real Impact:Work on mission-critical projects that secure and improve the UKs digital infrastructure.
• Autonomy:A culture that empowers you to make decisions prototype rapidly and iterate towards success.
• Service & Community:We support those who serve.10 paid daysfor Reservist Military Service.

Work / Life Balance

• Time Off:25 days annual leave Bank Holidays with the flexibility to Buy/Sell additional days to suit your lifestyle.
• Giving back:2 paid volunteering days per year.

Development & Growth

• Master Your Craft:Fully funded professional certifications (AWS GCP Agile etc.) supported by5 days paid study leave.
• Expand Your Horizons:An additional 500 annual Personal Choice fund to learn whatever inspires youwork-related or not.
• Support:Access to 1-2-1 professional coaching and team training to accelerate your career.

Health & Balance

• Premium Health:Vitality Private Medical Insurance (includes Apple Watch gym discounts and rewards).
• Flexibility:Genuine hybrid working with a WFH equipment allowance to perfect your home setup.

• Wellbeing:Cycle to Work scheme and a commitment to sustainable healthy working practices.

For further information contact:

Nat Hinds: Head of Talent

Kayla Kirby: Talent Acquisition Specialist

Required Experience:

Senior IC