CUSTOMER CARE ADMINISTRATOR
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
CUSTOMER CARE ADMINISTRATOR
Coordinate customer service order processing stock control and logistics to ensure accurate and cost-effective product delivery. Cape Town R15 000 - R25 000 per month.
About Our Client
The company operates within the Western Cape and manages the distribution of chemicals and related products. It focuses on supply chain logistics and warehouse operations while maintaining health safety and quality standards.
The Role: CUSTOMER CARE ADMINISTRATOR
The Customer Care Administrator exists to coordinate customer service order processing stock control and logistics to ensure accurate timely and cost-effective delivery of products. The role acts as a key liaison between customers sales teams suppliers and the supply chain to support operational excellence. The main focus areas include order fulfillment inventory management distribution planning and health and safety compliance.
Key Responsibilities
- Demonstrate 5 years of experience in customer service sales administration or order processing.
- Liaise between the sales force customers and supply chain to fulfill internal and external customer orders.
- Generate customer quotes sales orders tax invoices purchase orders and credit notes.
- Manage stock control forecasting month-end stock counts and reconciliations.
- Plan customer deliveries and oversee picking loading and dispatch processes.
- Handle customer queries and complaints while providing regular order-fulfillment feedback.
- Act as the site Health and Safety representative and ensure compliance with HSE rules.
- Maintain office requirements including stationery cleaning materials and equipment.
About You
- 5 years of experience in customer service sales administration or order processing.
- Grade 12 or equivalent.
- Proficiency in MS Office specifically intermediate Excel and Outlook.
- Experience with stock control inventory management and month-end processes.
- Experience coordinating deliveries dispatch and working with transport providers.
- Familiarity with ERP/inventory systems such as Syspro or Pastel.
- Valid drivers licence and own reliable vehicle.
- Diploma or Certificate in Business Administration Supply Chain Logistics Warehousing or Finance (advantageous).
- Understanding of HSE and quality documentation such as SDS COA or PDS (advantageous).
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
