Scheduler Lisbon, Portugal
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Come and work with us.
We are looking for a talented and accomplishedScheduler to join our team.
As aScheduler in this project your daily responsibilities will include:
- To maximize efficient utilization of resources for schedules that have been released in the most cost effective way i.e. holidays voluntary time-offs break planning Workforce Management Tool optimization proactively ensuring sufficient coverage at all times to deliver contractual requirements consistently.
- To ensure that all exceptions and future changes are logged in the Work Force Management tool in a timely fashion if possible before the event and appropriate adjustments are made to ensure minimum impact on consistent delivery of service level.
- To understand key metrics and financial drivers for all contracts and to use this knowledge to drive performance improvements.
- Complete new hire leavers & internal transfer processes including contacting HR & updating WFM system(s) in a timely manner
- Tracking Training batches and learning curve for New Hires including proficiencies
- WFM schedule optimization
- Maintain agent & campaign annual leave and update the WFM system with regular audits ensuring that leave is spread suitable across the year
- Regular Schedule Adherence reporting for Operations
- Work in close conjunction with RTAs to ensure agent adherence & productivity is controlled & action taken where appropriate
- To monitor all non-call handling activities to ensure efficient use of resources and consistent achievement of service level across all activities
- Work as part of a virtual WFM team assisting other sites when appropriate especially in cross site campaigns where one site will need to take a lead role
- Perform other responsibilities as required and assigned
To succeed in the role you will need to have:
- Proficiency in English C1 level
- Native or Proficient level inPortuguese
- 1-3 years of WFM experience
- Minimum Higher Secondary Education
- Strong computer skills that include proficiency in MS Office suite particularly Excel
- Advance knowledge of scheduling tools like Blue Pumpkin IEX eWFM etc
- Generate best suitable work patterns and shift activities
- Generate schedules and track scheduling efficiency
- Must be able to communicate clearly and effectively with all levels within the organization
- Knowledge of various Call Center Reporting Systems would be a plus
- Must hold EU citizenship or a valid work permit for Portugal
- Be a local candidate or willing to relocate to Lisbon Portugal
- Availability to work 100% from our Lisbon site
Benefits.
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here you can improve your quality of life and grow your career.
Apply today!
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
About Company
Foundever is a global leader in customer-experience (CX) outsourcing, combining human expertise and AI-driven capabilities to support over 9 million customer interactions daily across 60+ languages in 45 countries.
