Assistant Manager Spa Sales
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Purpose
The Assistant Manager Spa Sales at Fairmont Mumbai plays a pivotal role in driving spa revenue enhancing guest engagement and positioning the Fairmont Spa as a premier luxury wellness destination. The role focuses on sales strategy execution memberships partnerships and delivering a refined personalized guest experience in line with Fairmonts luxury and lifestyle brand standards.
Key Responsibilities
Spa Sales & Revenue Optimization
Drive spa revenue through treatment sales wellness packages memberships retail products and seasonal promotions.
Achieve and exceed monthly and annual sales targets set for Fairmont Spa.
Proactively upsell spa services and retail products while maintaining a consultative guest-centric approach.
Analyze sales reports identify trends and implement strategies to maximize yield and conversion.
Work closely with Revenue Management and Marketing teams to curate luxury spa offers and experiences.
Guest Experience Excellence
Deliver exceptional personalized guest interactions aligned with Fairmont Moments and luxury service standards.
Build long-term relationships with repeat guests spa members VIPs and corporate clients.
Handle guest feedback concerns and service recovery with professionalism and empathy.
Ensure seamless guest journey from inquiry and booking to post-treatment follow-up.
Memberships Events & Partnerships
Promote and manage spa memberships wellness programs and exclusive spa privileges.
Develop corporate wedding and lifestyle partnerships to increase spa footfall and revenue.
Assist in organizing wellness events retreats launches and brand collaborations.
Support digital marketing initiatives social media promotions and internal hotel activations.
Team Leadership & Development
Train and coach spa reception and sales teams on luxury selling techniques product knowledge and service etiquette.
Monitor team performance conduct daily briefings and motivate the team to achieve targets.
Ensure grooming communication and brand standards are consistently upheld.
Operations & Administration
Support daily spa operations including bookings billing POS accuracy and retail inventory control.
Prepare daily weekly and monthly sales reports and forecasts.
Assist in budgeting forecasting and cost control initiatives.
Ensure compliance with Fairmont brand standards SOPs hygiene and safety regulations.
Key Performance Indicators (KPIs)
Spa revenue vs. budget
Membership and package sales
Retail revenue per guest
Upselling and conversion ratios
Guest satisfaction and loyalty metrics
Repeat and returning guest percentage
Qualifications :
Qualifications & Experience
Degree or Diploma in Hospitality Management Wellness Management Marketing or Business Administration.
35 years of experience in spa sales or luxury hospitality sales preferably in a 5-star hotel or resort.
Experience with luxury spa brands or lifestyle wellness concepts is an advantage.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Customer Service
- Hotel Experience
- Organizational skills
- Hospitality Experience
- Computer Skills
- Management Experience
- Millennium
- Dermal Fillers
- Front Desk
- Esthetic Laser Treatment
- Leadership Experience
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
