Complaints Legal Analyst Spanish market
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the opportunity
We invite you to contribute in shaping the future of digital banking in the Complaint Management & Prevention Department - a business unit that connects our Customers Authorities and internal stakeholders on the exciting journey of shaping compliant and seamless services that our Users love. The role would be ideally based in Madrid.
You will have the opportunity to make an impact at N26 by working with stakeholders across multiple functions in the ever-changing world of finance. Please mind for this role native-level Spanish language skill is essential.
In your next challenge you will:
Take care (record process respond) of formal complaints from lawyers users or via authority in Spanish
Help to identify complaints root-causes and define possible solutions
Assist and participate in mitigation projects to prevent further complaints
Take over own initiatives to improve operational procedures with a focus on compliance
Face a great variety of different topics and a not monotonous work
Witness a very good team spirit and cooperation with various stakeholders of all departments
Develop more bank-specific expertise esp. about compliance-related topics
Work on all tasks in your area with a substantial degree of autonomy and be a Point-of-Contact if any issues arise
Detect inefficiencies in the teams workflows proactively and propose efficient solutions
What youll need to be successful
You speak fluent Spanishand fluent English knowledge of German/Italian/French is a plus
Relevant Bachelors degree (e.g. law studies) is desirable
Relevant work experience in legal compliance banking sector and financial service industry
Previous experience communicating with government regulators is a plus
You are an analytical thinker with strong investigation skills ideally combined with process optimisation expertise
You are able to carry out accurate legal research independently
Knowledge on how to use a CRM system (Salesforce) and experience with process management tools like Jira and Confluence is a plus
You use your time effectively can prioritise appropriately and are able to work under strict deadlines
You are committed and eager to learn and want to drive the improvement and optimisation of our processes
Continuously challenge the status quo
Actively help yourself (and others) being successful
You enjoy working in a very motivated team but also have a high degree of autonomy
Whats in it for you
Accelerate your career growth by joining one of Europes most talked about disruptors and a LinkedIn Germany Top Startup Employer three years running
Personal development budget discounted public transit pass (selected locations) German language classes fitness memberships childcare services (selected locations) N26 premium bank card employee loans and your choice of a Mac or Windows laptop
26 vacation days per year with an additional day for each year of service - up to 30 days
A high degree of collaboration and autonomy while working with a group of diverse peers and access to cutting edge technologies
A relocation package with visa support for those who need it
Who we are
N26 has reimagined banking for todays digital world. Technology and design empower everything we do and its how we are building the global banking platform the world loves to use.
Weve eliminated physical branches paperwork and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.
Sounds good Apply now for this position.
N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status or disability status.
Required Experience:
IC
Key Skills
- Microsoft Access
- SQL
- Analysis Skills
- Microsoft Powerpoint
- Securities Law
- Data Mining
- Investment Banking
- Market Research
- Microsoft Excel
- Visual Basic
- Bloomberg
- Data Analysis Skills
About Company
It is with sincere gratitude and appreciation of everything we built together, that we made the tough decision to sharpen our focus on our European business.
