Customer Service Lisbon Spanish Speakers
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Posted on:
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Vacancies:
1 Vacancy
Job Summary
Customer Support Advisor Spanish & English Speakers (B2)
Location: Lisbon Portugal Schedule: TBC on the interview
Start Date: 23rd April 2026
About the Role
Join an international customer operations team supporting one of the most innovative digital banks in Europe.
As an Operations Customer Expert I you will be the first point of contact for customers via phone email and chat. Your mission is to deliver exceptional empathetic support while resolving a wide range of banking queries efficiently and fairly. You will play a key role in ensuring customers feel heard supported and empowered helping make money work for everyone.
Your Responsibilities
Resolve customer queries across chat phone and email aiming for first-contact resolution.
Take full ownership of cases end-to-end including complex situations.
Support fraud investigations dispute resolution (including chargebacks) and complaint handling with strong attention to detail.
Identify and support vulnerable customers appropriately escalating when needed.
Deliver clear empathetic communication aligned with company values and regulatory standards.
Collaborate with internal teams to improve processes and customer experience.
Share knowledge coach peers when needed and contribute to continuous improvement.
Remain adaptable in a fast-changing environment with evolving priorities.
Key Skills & Profile
Native/Fluent Spanish English (B2 minimum).
Minimum 1 year of experience in customer service (banking/financial services is a plus).
Strong communication skills with empathy and clarity.
Resilient and confident handling complex or sensitive cases.
Detail-oriented with good judgment and risk awareness.
MANDATORY TO HAVE A EUROPEAN PASSPORT OR PORTUGUESE VALID WORK PERMIT.
Training
Duration: 12 working days
Schedule: 8 hours per day
Training Allowance: 92.80 per week (fully paid)
Salary & Compensation
Option 1 With Company Apartment
Base Salary: 776/month
Apartment Benefit (Benefit-in-kind): 200/month
Christmas Allowance: 64.67/month
Holiday Allowance: 64.67/month
Meal Allowance: 154/month
Performance Bonus: Up to 100/month
Total Package Compensation (including benefits): 1359.34/month
Total Gross Cash Compensation: 1159.34/month
Option 2 Without Company Apartment
Base Salary: 1061/month
Christmas Allowance: 88.41/month
Holiday Allowance: 88.41/month
Meal Allowance: 154/month
Performance Bonus: Up to 100/month
Total Package Compensation: 1491.84/month
Total Gross Cash Compensation: 1491.84/month
Additional Benefits
Night shifts paid according to Portuguese labor law (25% minimum hourly rate for night hours).
14 salaries per year (including holiday & Christmas allowances).
Free Portuguese language courses.
Access to sports cooking and social activities.
Career development opportunities in a stable fast-growing company.
International and multicultural environment.
Full Relocation Package
We support your move to Lisbon with:
Airport pickup upon arrival
Administrative support (residency banking documentation)
Reimbursement of initial flight
Annual return flight for EU residents
14 months of fully equipped company housing (if apartment option selected)
Welcome kit (bedding towels essentials)
Accommodation Details
Modern shared apartments
Fully furnished
Utilities included (Wi-Fi electricity water cable TV)
2060 minutes commute to the office
Great opportunity to connect with other international professionals
Hiring Process
CV Screening
Online Language Assessment
Interview with the Client
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
